Nielsen Norman Group

UX Research Reports

Find research reports containing guidelines, best practices, case studies, and methodologies about these critical aspects of user experience design:

Architecting a Journey Management Practice: How Leading Organizations Transformed Design Operations to Maximize Business Value

Discover how real businesses tackle the challenge of designing journey experiences within siloed organizations. This report contains a prescriptive guide to developing a journey-centric design practice, including operational models, strategic frameworks, and case studies.
Helping Users Make Decisions: Reduce Choice Overload and Avoid Overwhelming Users

Make decision making easier for users by learning the psychology behind what makes a choice challenging. Predict how difficult decisions will be for users and apply the interface design patterns that will make things simpler.
Intranet Usability Guidelines

Increase employee intranet usage and productivity with 300 design and content management guidelines (in 4 volumes). Get 800 intranet screenshots and evidence-based recommendations. Buy individual volumes or save when you purchase all 4 volumes.
Intranet Design Annual: 2023

This 483-page report showcases screenshots and case studies from the 10-best intranets of 2023.

NN/g books have been instrumental in defining the fields of usability and user experience. Explore some of our most influential titles: