Un-carrier has become synonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. See the moves that got us to where we are today.
A re-invention of the old, broken customer service model. We provide a total experience that includes best-in-class, personalized support from
We set out to relieve our customers' pain points and ended up changing the wireless industry for good. Look back and at how the Un-carrier grew with each industry-shattering move.
No more surprise charges on your monthly bill. We included all sales taxes, surcharges, and regulatory fees on select plans. What you see is what you pay.
We introduced a signature unlimited plan that abolished data limits forever.
Unlimited data on our network. During congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds.
Loyalty programs usually mean you have to spend more to get rewarded. At
Qualifying plan required.
Giving customers more of what they crave, we offered unlimited streaming video from top services.
Detectable video typically streams at DVD quality (480p).
Customers were paying extra when in Canada and Mexico. We got rid of that by eliminating high-speed data roaming charges and added unlimited talk and text roaming.
We removed upgrade pain, again! We expanded JUMP! to let customers upgrade their phones whenever they want, up to once every 30 days.
Qualifying JUMP! On Demand device required; payments must be current.
Business customers deserve the same treatment as consumers. It’s why we introduced simplified pricing and 24/7 support.
We were never fans of "use it or lose it" and neither were our customers. So we let unused high-speed data carry over month to month for up to one year.
Instead of adding charges, we removed them! We introduced
Wanted to break up with your current carrier? We decided to pay off ETFs or outstanding device payments for qualified customers who switched.
We set music free from data constraints! Our customers rock, so we decided streaming music from top services should no longer count against data usage.
Qualifying plan required.
Staying connected abroad shouldn't be another travel expense. We offered our customers unlimited data at 2G speeds and texting in 215+ countries and destinations.
Upgrades for all! We decided to let customers upgrade as soon as they paid off half their device.
Qualifying JUMP! On Demand device required; payments must be current.
No contracts. No Limits. No overages. Customers were no longer locked into their carrier.
On all
