My Verizon 4+

I came from T-Mobile, one line and I was paying almost $300. T-Mobile I’ve asked multiple times if they had any student discounts, or teacher discounts. They kept denying and saying no, and they don’t know if they’ll ever do that. I was getting tired of paying so much for just one line, I went to Verizon as soon as I became a college student, and I started getting discounts like crazy. Benefits that I never got from T-Mobile, and better service! I’ve been with Verizon ever since, every time I go to T-Mobile store because my family member has T-Mobile. They offer me deals, but I tell them unless you get teacher, discounts or stud discounts, or any other type of the benefits. I’m staying with Verizon. I’ve told my closest friends who are in college, or closest friends that are our educators about Verizon. Yes Verizon had an outage, but you guys stayed on top of it! And you brought service back, it wasn’t that big of a deal. Verizon has been there and the customer service is outstanding! Very happy and grateful!

I’m not happy. At all. I upgraded my phone the other day & was informed that for years I’ve been paying $10 a month for the hum option. I never asked for anything extra. I was told @ the Verizon store by the Loop on John Young & Osceola that if I switched from a Samsung back to an apple it was free & included. I told him that that seemed too good to be true to have this extra option & it be completely free. He reassured me like 3x that it was COMPLETELY free. That was a few years ago. I was lied to just so someone could make extra commission off of me?! Are you kidding?!
Fast forward, someone crashed into my car & it was totaled. I forgot the hum inside it because I WAS TOLD IT WAS FREE & didn’t think it should matter. That was in March. So, even if I am getting screwed over for the past few years @ least I had the function. But I went without a car for 4 months. At the end of the day I should be reimbursed for the whole time SINCE I WAS LIED TO BY A VERIZON ASSOCIATE. At the very least I shouldn’t have to pay for those months. This is so ridiculous. It’s not 1984. How is it possible in the 2010’s that such a “reputable” company could have been so shady? Not happy. Zero happiness on my end. I wouldn’t have reinstated any kind of relationship w/ Verizon if I’d known this before I got my new phone. Shame on you, Verizon. Shame on you!!

Can’t complete an order for a phone upgrade in the app because, after payment info is entered, you are prompted to review terms and conditions, but there are none. No links to them, either. The Accept and Continue button stays grayed out. Based on past reviews here and on My Verizon community forum posts, I uninstalled the app and reinstalled it. I was prompted to review the terms and conditions for the app itself when I opened it, which I agreed to. I signed in, my cart had been saved, but I had the same issue again—I entered payment information, prompted to read and agree to terms and conditions, but there are none and there is no link to them. The customer service agent I contacted during live chat wanted me to start everything over and he would email me the terms and conditions. Based on the My Verizon community forum posts and comments about how so many orders were put on hold for months or cancelled for “lack of agreeing to terms and conditions” despite there not being a way to access them, I decided against that route. The upgrade offer is online-only, and the website keeps redirecting to the app. This is the worst. Please, Verizon, update your app because this is such a ridiculous problem, especially before a major sales week.