Hand Painted Tractor Party Banner FAQ Q: How are the banners shipped? A: All banners are carefully rolled and shipped in a cylinder tube to ensure they arrive in perfect condition. Q: What is the standard turnaround time for a banner order? A: The standard turnaround time can be found in the shop announcement at top of main shop page. It will also show the estimated ship date when adding to cart. Q: Can I get my banner order rushed? A: Yes, rush orders are available on a limited basis and must be approved before placing your order. The rush order add-on costs an additional $30. If an order is placed for a timeframe shorter than our standard 4 weeks without an approved rush order, the order will need the rush added separately or it will continue to be shipped within our shop times. Q: Do you offer refunds for late orders? A: We do not offer refunds for failure to check turnaround times prior to ordering. Cancellation is available for up to 24 hours from order only. Q: What if my banner is delayed or damaged during shipping? A: While we cannot control shipping carrier delays, if your item is delayed or damaged, we will file a claim with UPS on your behalf. We are not responsible for shipping carrier issues but will do our best to help resolve any concerns. Q: What sizes do the banners come in? A: Banner lengths start at 4 feet, with prices varying depending on size and graphic options. For longer or double names and phrases, we recommend a minimum of 5 feet. Q: When will my advance order be shipped? A: If you place your order several months in advance, we typically wait to ship it closer to your requested time. If you want it shipped sooner, please indicate this in the order notes. Q: Will I see a draft of the banner before it's made? A: Yes, every order includes a digital mock-up for your approval before we begin painting. If confirmation isn't received, we'll proceed with the best option we see fit. Please feel free to contact us if you have any more questions or special requests!
