Firebase Technical Support Services Guide

The Google Cloud Platform Technical Support Services Guidelines (the “Guidelines”) describe how Google will offer TSS to Customer for Firebase services, except as outlined in this Firebase Technical Support Services Guide (the “Guide”), which is incorporated into the Guidelines. Capitalized terms used but not defined in this Guide have the meanings given to them in the Guidelines.

Google will offer TSS to Customer for Firebase services (listed at https://firebase.google.com/terms/; the “Firebase Services”), including those listed in the Google Cloud Platform Services Summary, as detailed below.