Fitbit Ace location doesnt work

[RdZNego]

I just got this Fitbit yesterday and I can't get the location to work. I've checked the settings to make sure location sharing is on, and I've restarted the watch, but nothing has worked. I keep getting a message that the watch is either off or in a low service area, even though I've tried it in different locations. I'm starting to think the watch is defective.

[MrVacca]

Hi @RdZNego 

I wonder if the connectivity problem is on the watch or if it's just location not working? Are you connected to wifi or LTE? Does calling or messaging work? Would you also possibly send  feedback via the app so that Google can try to take a closer look. Thanks for taking the extra troubleshooting steps! 

Bill

[RdZNego]

I would say the problem is with the hardware. I have all location settings turned on, and I tried both Wi-Fi and LTE, but got the same results. Everything else on the watch works fine.

[MrVacca]

Thanks @RdZNego for the clarification. My last troubleshooting idea is to try to do a factory reset on the watch to see if that does the trick. I'll reach out to some of the other product experts to see if there are other ideas floating around. 

Keep us posted!

[RdZNego]

If I do a factory reset, will I be able to set it up again with the same account? Will I have to relink the subscription to my account? How complicated will it be to relink my Fitbit subscription to my account?

[RdZNego · Accepted solution]

If you're having a problem with the location feature on your Ace watch, it's likely a hardware issue. I exchanged my watch and the new one worked like a charm. Thanks for the assistance.

[Azazellov]

In my case, the DNS setting was set to Private instead of Automatic on the watch. My daughter's watch had no location or internet just like you.