Daily heart rate record is gone.

[Cath2323]

After updating my Sense 2(Fitbit app 4.30), daily heart rate graph (recorded every 5-10mins) doesn’t appear even if I wear it all the time.

The Day page of Heart Rate says “Wear your device to get heart rate”.

Also, I can’t see all the past records of my daily heart rate graphs. 
I can only see resting heart rate for week, month, year. 

Heart rate of my Sense2 watch is changing the heart rate so it seems like the watch itself works well. 

How can I get the daily heart rate graph recorded and also access to the past data?

[LZeeW]

Hello @Cath2323 and welcome to the Community.  Do you use an Android or iPhone?  You are describing an app issue.  Your post can get moved to a better fit forum, where this issue can get the attention it deserves.

[DavidFitbit]

Hello @LZeeW  and welcome @Cath2323  to the Fitbit community! It's great to have you here! Let me help you with your heart data.

Thanks for your suggestion @LZeeW 

In order to ensure your data is syncing properly, i recommend restarting your Sense 2. To do so, press and hold the button for 10 seconds until the Fitbit logo appears on the screen, and then release the button.

If you still don't have your heart rate data synced, please provide a screenshot of the message you are getting.

I hope these instructions are helpful to you!

[Anthony_Cookie]

 I’m having this issue now. Restarting didn’t work. 

[Cazb1999]

Mine is exactly the same from latest update. Have you been able to solve the issue?

[Chlofo11]

Hi all, I’ve had my Fitbit sense 2 for nearly 2 years now with no issues. I bought it mainly to keep an eye on my heart rate throughout the day, but now this is causing me issues. My heart rate data has all disappeared, even past data. I can see that my watch is recording the data and that the app is receiving it as the heart rate tile shows my current heart rate, but when I click on it there is no graph and it just says “no data”. I’ve tried everything from disconnecting and reconnecting the device, logging out and back in, and even a factory reset and nothing has worked. Does anyone know what I can do? 

[1878]

Hi I have same problem after having a Fitbit for over 8 years now looking for a replacement as I believe they are not bringing out a replacement!

[Hosammilan]

Hi,

I have the exact same watch and problem. This has been going on for 2 weeks now! Thought it was an error to do with the new update.

i hope there’s a fix! I dislike jumping ships!

[DavidFitbit]

Hi @Hosammilan and Welcome @Chlofo11 and @1878 to the Fitbit Community! It's great to have you here!

I'm sorry to hear about this issue involving the Fitbit app that is not showing your hear rate data, This issue has already been escalated and our development team is actively working on it to provide a solution as soon as possible. I appreciate your patience and understanding.

In the meantime, please ensure your app is up to date in order to get the solution as soon as it is released.

Have a great day !

[Gdaniel]

I am no longer able to see any heart rate data.   I sync my app to my Fitbit and nothing shows.   I can get any past data either on the app.    

[DavidFitbit]

Hi @Anthony_Cookie, @Cazb1999 and @Gdaniel  Welcome to the Fitbit Community! It's great to have you here!

I need to inform everyone on this thread that this issue with the app has already been escalated. Our team is actively working on a resolution for this as soon as possible. I'll be sharing with you an update for this in the following days.

In the meantime, i recommend to keep the Fitbit app updated so you can receive a solution as soon as it'll be launched. I appreciate your patience and understanding.

Have a nice day!

[Campinense]

Hi David, we are still waiting to get the historical data available. I had my 7 years heart rate data and I need it for my heart condition. I am nit happy as the data is being presented in graphs. How to get the precious mode which was better for me. 

[Cazb1999 · Accepted solution]

Hi David and all who have had the problem with the daily heart rate graphs gone. Mine is solved. What I had to do with my iPhone ( probably the same for android too)

so go into 

settings, general, date & time, then turn on 24- hour time. 
this worked for me

[AisMcD]

Hi,

anyone know why no data is being displayed anymore on my sense 2? Have been using sense for years for a heart condition tracker and has been buggy for a while now with no stress or HR data throughout the day which I need, other than the resting rate?

 

  

[Cath2323]

Thank you, @Cazb1999 

Heart rate data was retrieved after setting to 24hour clock. 

[Cath2323]

@DavidFitbit 

Thanks to @Cazb1999 , I could retrieve my heart rate data after setting the clock 24-hour time, however, I prefer 12-hour time clock so I would appreciate if you could solve the problem without setting it to 24-hour clock. 

[Anthony_Cookie]

Erhmahgerd, this worked, thank you. What a dumb glitch 🤪

[magbeauFibit]

Still no news from Fitbit announcing that the bug in downloading PDFs on the Sense 2 watch was fixed and that an update correcting the problem was available. Please reply to reassure me.

[Cazb1999]

Hi have a look at my post to solve this