Sense 2 not syncing with the App

[AboveAverageGuy]

My device has not synced for 5+ days with the app. The sync flashed from searching back to no info. And does this for 15 min. 

I have a Sense 2 model: FB521, with firmware version: 60.20001.210.26. 

I have shut down the device. Let the device go from full battery all the way to dead battery then plugged it in and powered it up and it still would not sync. I have uninstalled and reinstalled the app. I have done everything but factory reset my device and delete it from my Fitbit app which is my last resort. 

Is this a known bug or issue that will have a patch in the next update so that will not need to happen? A

ny help would be appreciated-Regards,

Moderator edit: updated subject for clarity

[FatimaFitbit]

Hi there @AboveAverageGuy!

A warm welcome to the Fitbit Community! It's great to see you here!

Thank you so much for reporting this situation and for all your efforts.

I suggest you try to follow all the troubleshooting steps described in these help articles: Why won't my Fitbit device sync? and Why can't I set up my Fitbit device?