Sense 2 stopped working

[TrevJP]

So yesterday my Sense went blank screen, Have tried holding button for 10 seconds to reset but all i see is the logo on screen 

[DavidFitbit]

Hi @TrevJP. Welcome to the Fitbit Community! It's great to have you here.

I appreciate you have already tried to restart your device. Let me help you with your Sense 2 that has stopped working.

See if your Sense 2 is syncing with the app on your phone. Sometimes it is just an issue with the display. if it's the case, try to change the clock face of your watch. This troubleshooting fixes sometimes issues like the one you are experiencing.

If the fitbit device is not syncing with the app, check if it's charged. Follow the instructions in our help article Why isn't my Fitbit device's battery charging? if needed.

I hope these tips will be helpful. Have a nice day!

[TrevJP]

Hi David Thanks for you response but this hasn't resolved the issued.  Device won't sync with the App and i still just have the logo on the screen. I read there has been an update that has caused the problem - is this true? My device is less than 2 years old so I am really unhappy it has failed