About Candyfemme

Your problem is not unique. I had this problem months ago and it drove me mad.  I just wanted to set a new start date back to my highest recent weight. I accidentally set it to Feb and I meant Jan. Fitbit allowed me to change the new start date but now won’t let me correct it.  What is odd is there is no “save” button you just hit back. When I go to the date I’ve just changed it’s back to the wrong date. I’ve rebooted my iPhone X  and “forget this device” and it makes no difference.  what if I want to reset my start date every time I hit a mini weight loss target???   This is an ongoing problem and I cannot believe it hasn’t been resolved a year later.  fitbit should add a save button. “Yes I want to change my start date “ then change it!!!! How hard would this be!!!  JUST SORT THIS OUT FITBIT!!! Any moderators reading this  - change your weight loss start date (charge 2) and then try and do it again!! I can’t!!  ... View more

This is now working on my Charge 2 - the greyed out "Sync Now" has turned Blue. It was going to "Set up a new device" that worked. Now all my data is coming through. Usually I only have to reboot my iPhone XS Thanks   ... View more

Failed at stage one. I 2020 on Charge 2?there isn’t - settings - general!!  So where do you find the software update ?  ... View more

Hi now 3 years later now I have this showing last Friday I slept about 8 hours  shown by my bedtime and wake up time. But the bar chart above has Fridays bar sowing about 16 hours sleep - so double like you say. So the bar graph looks squashed as my 7 hour typical line has moved low down due to this spike. The only thing I can think to do is edit the sleep and enter it manually. I was wondering if that will correct it. But this should not be happening.  I Will try to do a software update.  ... View more

OMG - there is no way I would ever have found that without your details explanation (and photos) of drilling down so deep into the data - hidden so cleverly - is this a game of hide and seek?    So much more fun now having to search hard for the information and go onto FitBit community, rather than having the info right there in front of us like we used to have!! Oh keep this up - we can use these searching skills and are success or failure to judge our average hours sleep over the week and how sleep deprived we are - much more accurate than your sleep score !!  ... View more

I agree, I won't buy another FitFbit if they don't change this massive mistake back to what worked before - immediately!! Why should we wait while our suggestions are 'under consideration'. They have the capacity to revert this now - we aren't asking for a new development. We just want back useful, meaningful information that we used to get!!! ... View more

Hi Thanks it is useful to know the swiping you can then see your sleep hours, instead of the absolutely useless sleep score (utterly meaningless). However, as another uses quite rightly points out. Under the graph where it says "This week", I want to see the hour I slept - not the bloody sleep score again!!! I only bought the FitBit to monitor my sleep as I often suffer insomnia and I have set a goal to get on average 7 hours a sleep at night. I never achieve this, but it is my goal!! And now it is near impossible to monitor my goal. Very, very disappointed. FitBit needs to revert back to hours slept. This Sleep Score is rubbish. I got 2 hours 38 min sleep and a score of "Fair" - really?? You think? Just admit defeat and give us back a functioning FitBit and sack there person who rolled this idea out onto your FitFibt purchasers - as this is NOT what I bought into.  ... View more

That works because you're bringing the date forward. You try putting it back. It doesn't work. What if you gained weight, then started losing and wanted to reset your start date, to when your weight was at its highest? It just doesn't work. If you delete your goal and restart - it automatically sets the start date at today. And no matter how long I spend trying to reset to a past date, nothing works.  ... View more

Yeah crap isn't it? ... View more

In the App I just went it - under 'more' like you said - you can set a new weight goal. You can put the weight you want to be etc, but there is no date option - so it assumes your want to start today. But I don't want to start my diet today. I started 11 Oct and have lost 4kg since them. But it won't let me go back to when my diet began. Why not? Now I have lost zero. Great. The computer version has fewer options. The phone version DOES have a date field - but it ignores retrospective dates - so why it's there I don't know. Any explanations????   ... View more

My problem changing the start date just gets worse and worse. Instead of using my iPhone I've gone on my Mac computer and deleted the weight goal (i didn't see this option on my phone App). But again, it will not let me put in a historic past date - so now great, my start date is reset to today and I have lost zero weight instead of the 4kg loss i want to see since 11 Oct 18 - why the hell can't I get this devise to do what I want it to do, rather than what some developer thinks I'll want to do. PLEASE PLEASE GET THIS FIXED - IT IS DRIVING ME MAD!! And I don't believe there is a solution, I have spent ages on it already and nothing works.      ... View more

I don't believe this will work. It has nothing to do with cache. It is a fundemental programming flaw and needs fixing. And not by you. We shouldn't have to reboot. The data isn't 'stuck' it just isn't doing what we want it to. It's as though the programmers think diets always start TODAY. Actually, we might want to set a retrospective start date and it really doesn't seem to like that. The other flaw it, when you set the date, it doesn't know what your weight was on that date and you have to put it in manually - which is weird as it is in the history - any why would you override it with a manual date - unless it is day one and you have no history !! Basic developmental errors.   ... View more

I have the same problem. I have the Fitbit charge 2, and I cannot change the start date. I bought the watch in Dec and that was the start date, but I gained weight and only just started losing weight in the last 2 months, so I wanted to back date my start date back to my highest, but it will not let me reset the start date. I tried for half an hour non-stop. It is impossible and is a MAJOR FLAW with the programming that simply has to be fixed by the developers - not the online advice community!! This is simply rubbish!! Not only that it is now showing some random start date that i didn't even put in. Today is 16 Nov 18 and it is saying start date 11 Nov - why?? I want it to be 11 Oct - but is simply refused to remain at that date!! I need a solution. Otherwise it is pointless trying to use my watch to follow my weight loss - I'll just find another App and I will never replace my watch with a Fitbit again.   ... View more