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Hi @Newtotec if your wife paid for the device using a credit card, give them a call. Quite often the credit card company has an insurance on products we buy that meet with such an incident. Can't hurt to ask them.

Odyssey13

Hi @MoeNola unfortunately the Luxe derives the time from the device used to set up and sync. Unless you sync, it can't maintain the correct time. There is no workaround. You will have to remove Luxe #1 and set up #2 and switch back each time you change them.

Odyssey13 · ‎12-12-2024

@SSLLRR I can see you point. You'd have to search online to see what companies might offer such a service. I'm thinking it's going to be a specialty item.

Odyssey13 · ‎12-12-2024

Hi @SSLLRR a quick fix would be to go to Amazon and search "Protective cover for Fitbit Luxe" and you'll see many options. That might be the easiest thing to do. You might find third party places that can replace the glass, but it would probably cost more than the protective covers. You'd still need to be careful getting the Luxe wet. Let us know what you decide - it just might help someone.

Odyssey13 · ‎12-11-2024

Hi @KatyE123 with Amazon, you need to be sure you purchased it from an authorized retailer. Often on Amazon, there is no warranty from Fitbit as the seller is not authorized. Did you get it "sold and shipped from Amazon" ? If so, you should be under warranty. If not, you might want to return it to Amazon for a refund and purchase it from an authorized retailer.

Odyssey13 · ‎12-09-2024

Hi @MCat436 did you mean to post this in the Charge 6 forum area? You mentioned the Inspire 3 in the body of your post. Let me know so it can be moved to the proper area for more relevant responses.

Odyssey13 · ‎12-08-2024

Hi @sandratawes the time is derived from the compatible phone or tablet that you set your Charge 6 up with. You can't manually set it. Try syncing a few times and be sure you have auto time zone set.

Odyssey13 · ‎12-08-2024

Hi @RussML any chance you're with Verizon and having to switch to Google + messages?

Odyssey13 · ‎12-07-2024

Hi @lopazz love mine, too! While many gripes can be seen on the forums, those who are content with their devices never come here to share their positive remarks. My family and friends using Fitbit never visit the forums because they don't feel the need to do so. I've been using Fitbits now for eleven years and haven't had any real issues with them. I wouldn't mind an Inspire 4 myself!

Odyssey13 · ‎12-06-2024

@Dolphin228 try logging in and out of the app, turn off bluetooth and power off the phone, restart your Fitbit and turn everything back on and log in. See if that works. Sometimes the old tricks can do it.

Odyssey13 · ‎12-05-2024

There is an informational page here - click - which states the requirement of a Google Account

Odyssey13 · ‎12-02-2024

Hi @Bill_209 data stays with the account, not the device. You can remove the Inspire 3 from the account while you set up the Charge 6. If your wife is not currently using her Google account, the Charge 6 requires one in order to set it up.

Odyssey13 · ‎12-02-2024

I've asked for a Fitbit Moderator to stop by to see if they have other options for you. From what I've read on the forums, a refund isn't something that can be expected.

Odyssey13 · ‎12-02-2024

Hi @gemmak500 check out the information in this post - click to go there

Odyssey13 · ‎12-01-2024

Hi @Dolphin228 a few of us had this same problem when Verizon had us switch, too. Fitbit community member @Joandonny shared the answer with us. This is from the post they made: "Ok I think I figured it out. Go to your Fitbit app, bottom left corner hit the TODAY button. Then in top left corner hit the button that displays the battery life of your Fitbit. This will take you to your device. Tap on the device, mine is Versa 4, then scroll down to NOTIFICATIONS, then choose text messages. The blue bubble for messages should be checked. After I did all of this I restarted my phone and now I am receiving text messages on my Fitbit. Hope this helps and good luck!" Hey @Joandonny your answer is still helping people!

Odyssey13 · ‎12-01-2024

@binarypower the decision would have been by Google, who purchased Fitbit January 2021. You can always join with those requesting the dashboard be returned - click to see that area. Might need to search it for there are several posts on it.

Odyssey13 · ‎12-01-2024

Hi @binarypower for many, their smartphones are their lives - social media and more. It's just how things have become where people need these devices in order to connect with their scales or trackers. Maybe you have a friend with a phone who could help you out.

Odyssey13 · ‎12-01-2024

@JillMiller I like how you figured out a workaround that gives you what you need, especially at work. You'll never know how many people this might help. Thanks for letting us know.

Odyssey13 · ‎11-30-2024

Hi @katmacann over three years is a good life for the Versa 3. With so many sales going on right now, why not look for your next Fitbit?

Odyssey13 · ‎11-30-2024

Hi @JillMiller if you want texts, you have to take whatever your phone receives. That's a nice idea being able to select only those people on your contact list.

Odyssey13 · ‎11-30-2024

Hi @cibaa and @lauritke1 your posts were merged because you have the identical issue, word for word. Have you tried getting with customer support? Remember, you must also set notification permissions on your smartphone.

Odyssey13 · ‎11-29-2024

Hi @Bridget_kos actually, you can't set alarms on the phone, but you can send a text to yourself or have a friend call you. This article might help you - click to read

Odyssey13 · ‎11-29-2024

Sorry, @ajayan007 . You'll need to do a search yourself to see what options are available. Fitbit doesn't recommend replacing the battery and I don't know enough about third party services to suggest one.

Odyssey13 · ‎11-28-2024

Hi @ajayan007 there are no replacement batteries from Google. Third party sellers might have one and a service to install it, but you'd never have the factory seal to keep moisture out

Odyssey13 · ‎11-27-2024

@SDunn42 I don't know. You'll have to get with Fitbit

Odyssey13 · ‎11-27-2024

Hi @SDunn42 read this article on how to cancel Premium - click to read.

Odyssey13 · ‎11-27-2024

Hi @colubgo1 how did you get to customer support? Some people have been doing a search and found links that went to places that were not Fitbit. To get official help - you'll need to contact customer support by going to this page - click to go there - and filling out the required fields. As you progress, you will go from page to page, adding any required information. Ultimately you will arrive at the place where you can decide to receive or to make a call directly to support. It's the way you'll get things going.

Odyssey13 · ‎11-26-2024

Hi @MjM. March 2023 the Challenges and Adventures were removed. You can still compete using Stridekick.com's app which ports your Fitbit steps into their world. Many of us are using it to stay in challenges with our Fitbit friends.

Odyssey13 · ‎11-25-2024

@Val_R you'll need to contact customer support by going to this page - click to go there - and filling out the required fields. As you progress, you will go from page to page, adding any required information. Ultimately you will arrive at the place where you can decide to receive or to make a call directly to support. It's the way you'll get things going.

Odyssey13 · ‎11-25-2024

Hi @clsoular the Google store has them - click to view

Odyssey13 · ‎11-22-2024

Hi @OngJdw you'll need to contact customer support by going to this page - click to go there - and filling out the required fields. As you progress, you will go from page to page, adding any required information. Ultimately you will arrive at the place where you can decide to receive or to make a call directly to support. It's the way you'll get things going.

Odyssey13 · ‎11-22-2024

Most excellent advice @SIAMtt and well timed, too!

Odyssey13 · ‎11-21-2024

Wow @Wolfman1337 what an accomplishment! That's incredible. It seems like you are really taking control of your fitness journey. Keep on stepping, or running!

Odyssey13 · ‎11-18-2024

Hi @GypsyRyder there is only one app for Fitbit. It can only be set up using a Fitbit or Google product. See compatible devices. I'm not sure why you'd want to use your Apple watch with a Fitbit app. Why not get a Fitbit device to use?

Odyssey13 · ‎11-18-2024

Hi @CLWig you check for a new app update? It has been updated a few times in the past month.

Odyssey13 · ‎11-18-2024

Hi @Wolfman1337 unfortunately there is no other option unless you have someone who can come in every few days to let you sync to their smartphone. Why not wait until you're out of the treatment center before using your Fitbit, so it can track all your stats. I'm sorry there is no real way to help you with this, but take care of yourself - your Fitbit will be there when you're ready to continue using it.

Odyssey13 · ‎11-17-2024

Hi @KatieK14 you'll need to contact customer support by going to this page - click to go there - and filling out the required fields. As you progress, you will go from page to page, adding any required information. Ultimately you will arrive at the place where you can decide to receive or to make a call directly to support. It's the way you'll get things going.

Odyssey13 · ‎11-16-2024

Hi @Juliephd I've asked a Fitbit Moderator to stop by to address this with you. I'm not sure on returns, but you need to be within the 13 day return window and contact support to begin the process.

Odyssey13 · ‎11-16-2024

@Juliephd found the post that might help you, as it did me. click to read

Odyssey13 · ‎11-16-2024

Hi @Juliephd by any chance you have Verizon and recently had to change to Google Messages?

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