About PatriciaR

PatriciaR · ‎11-22-2024

Thanks David, I will start a new thread as you suggest. Kind regards Patricia Dixon

PatriciaR · ‎11-22-2024

Thanks David. You may be very interested to hear of a problem I had with previous Fitbits over a 3 year period. I have Carpal Tunnel in both wrists and wear wrist supports which covered the Fitbits. Over that 3 year period I had over 9 Fitbits (Surge, Versa 2) I had a variety of problems; stopped swiping to the right and left; stopped swiping up and down; the glass popped out; left button stopped working; the data recorded was wrong (calories, steps etc) It was only when I considered whether the wrist supports were to blame and I cut the supports away from the watch face did the issue stop (my last Versa 2 did break down when the watch face popped out (happened previously too) hence the purchase of my latest Fitbit Sense 2. Perhaps you can add this to the general knowledge of Fitbit devices and included in the information and wear guide. Kind regards, Patricia Dixon

PatriciaR · ‎11-20-2024

Thanks for getting back to me so promptly. What you suggest didn't work. I did however find the solution within the Fitbit community. There are two options: 1. The sleep tile reverts to an alarm tile late into the night, probably when you set your bedtime, or, when you set sleep mode. 2. The better option is to lightly press the side button when all the apps appear (Alarm is a built in app) Thanks again for getting back to me so promptly. Kind regards, Patricia Dixon

PatriciaR · ‎11-19-2024

Day 2 of my new sense 2. I had the alarm tile, set some early alarms which are still active, but the alarm tile has disappeared so I can't switch them off. Where are they, how do I get them to reappear?

PatriciaR · ‎03-20-2022

I have Carpal tunnel syndrome and I have to wear wrist supports at night which covers the clock face. I have had 3 Fitbits in less than 2 years which lost their ability to swipe. Could it be because of my wrist supports?

PatriciaR · ‎10-11-2021

Thanks... I am still within the 2 year warranty period for here in the UK. The problem I think was the guy on the other end of the phone couldn't see that I had added the last replacement device... It was my 4th device, maybe he hadn't screened down, I don't know. Because he couldn't see I'd added this device (less than 2 months ago) he didn't believe me. I contacted support again last last night, this time by an online chat, I wanted to have a record of our conversation. This time, they asked me to send it back and then they would issue a replacement, fair enough Thanks again for your help. Kind regards, Patricia

PatriciaR · ‎10-10-2021

My Versa 2 is still under warranty, been replaced 3 times already yet they won't replace it again as they can't see the latest replacement on their system. What can I do? This one has latest less than 2 months

PatriciaR · ‎08-18-2021

I have a new Versa 2. On my previous Versa 2 my Today app had lots of options to display which included sleep. The Today app on my new Versa 2 only has 3 options to display and they don't include sleep. Can I get sleep to display in this way, like it did on my previous Versa 2? Moderator Edit: Clarified subject

PatriciaR · ‎09-14-2020

Hello. My versa 2 won't switch on, has on-screen message 'Data not synced, Sync and try again. I've tried everything to resolve. Moderator edit: updated subject for clarity

PatriciaR · ‎03-09-2017

Calories in versus calories out is the most useful stat on the dashboard and the weekly report and the first thing I go to. I contacted support yesterday and they said to post it here as they do look at suggestions and take feedback onboard... So come on Fitbit, I am not the only one who relied on and loved this statistic...

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Re: Alarm tile

Re: Alarm tile

Re: Alarm tile

Alarm tile

Do Carpal tunnel wrist supports damage the ability...

Re: Fitbit not honouring warranty

Fitbit not honouring warranty

Missing tiles in Today

Versa 2 shows a "Data not synced" message

Re: Calories in vs calories out