CM.com

What's in store at AS Watson Health & Beauty Benelux? The world's leading health & beauty destination chose CM.com's Engagement Platform to add another reason to smile! The retail force behind Kruidvat, ICI PARIS XL, and Trekpleister is taking their offline and online experience to the next level. Because putting a smile on customers' faces isn't just about great products - it's about great service too! With our Engagement Platform, they're creating better connections: - Faster, more personal service - Smart AI solutions enabling customers and employees - Seamless experiences across all touchpoints 💬 "We've put the convenience of our employees and customers at the heart of this decision. The intuitive interface and practical AI applications convinced us of the possibilities ahead!" - Daniëlle van den Berge, AS Watson Benelux When your mission is to empower people to look good, do good, and feel great, you need technology that matches! That's why AS Watson Benelux chose CM.com's Engagement Platform for their operations across The Netherlands and Belgium.

Celebrating 25 Years of Innovation with CM.com! 💜 From our humble beginnings in SMS marketing, we've grown into a global brand helping companies in different industries connect, engage, and convert with consumers. Throughout this journey, we've expanded our services, embraced global opportunities, and continuously innovated to bring you even better solutions. Thanks for being part of it! We're celebrating with a blog series featuring our biggest milestones, challenges, and success stories, find the link in the first comment. What's your favorite CM.com innovation or moment from the past 25 years? Share below! 👇

Want to take your business communication to the next level? Meta verification is the key. When you verify your business, you'll be able to: - Chat with as many customers as you need - no daily limits - Connect multiple WhatsApp numbers to a single account - Show your official business name to customers, making every interaction more professional Let our WhatsApp expert, Stijn Frickus, show you just how easy the verification process is. Ready to expand your reach? Getting verified is your next smart move.

We’re still energized from all the insights shared at last week’s Knowledge Event. It was again a great opportunity to explore how technology is transforming the music, sports, and events industries - bringing together industry professionals who are eager to learn, share ideas, and inspire growth. Event Highlights 🎤 Panel Events Driven by Data: A Tech-First Approach: Denis Doeland led an engaging discussion with industry experts Niels Kenis (Pukkelpop), Caroline Westendorp (Within Temptation ), Niels Rudolphus (Star/p), and Melanie Gangadin (Absolute Motors BV), exploring how data and technology are transforming the events landscape. 🤖 AI Keynote: Rutger de Ruiter delivered an inspiring presentation on the game-changing impact of AI, showcasing its potential to reshape the future of industries. 🚀 Case Study Tomorrowland - In-App Gamification: We got an inside look at Tomorrowland’s innovative gamification strategy, which not only elevates the visitor experience but also generates valuable data insights. Stay tuned - there's more to come!

Omnichannel, Multichannel, Cross-Channel—these terms are often used interchangeably, but they hold distinct meanings! While Single Channel means one method of interaction, Multichannel spreads out across platforms, Cross-Channel connects them, and Omnichannel unifies all interactions seamlessly. Curious which suits your communication strategy? 

Did you know you can verify customers by their SIM card? No more passwords, tokens, or 2FA One Time Passwords – just silent verification based on the unique characteristics of the SIM card and telecom operator information. A more seamless and user-friendly way to authenticate customers that’s more difficult to tamper with and thus more secure! CM.com is partnering with Sekura.id to offer these innovative mobile identity services. Together, we’re committed to delivering enhanced security, improved user convenience and fraud prevention solutions while lowering operational costs by reducing the need for complex password systems. Easier for you, easier for your customers. We look forward to the innovative collaboration with Sekura.id as we set new standards together for digital security.

"Since we are collaborating with CM.com, we experience a great partnership and joint success. Their dedication and ability to solve complex problems, such as recently the payment process in Germany, give us the confidence to continue with CM.com. We look forward to the future in Germany, thanks to the positive reception of our concept and the stable, high-quality support of a partner like CM.com." – Hans Plesman, CEO of World Leisure Concepts B.V. We’re excited to support The Upside Down Berlin GmbH as they have opened their new Berlin location! 🤸 This innovative experience is set to captivate audiences with its vibrant, immersive environments. With our advanced marketing tools, seamless ticketing, and responsive service chatbots, they ensure their guests enjoy a smooth and memorable journey, from start to finish.

Don't just optimize for Black Friday! 🛍️ Your payment strategy should work for you every single day. Experience matters all year round! Why successful retailers focus on payments 365 days a year: - Multiple payment options = more sales opportunities - International methods like PayPal attract global shoppers - BNPL options (like Klarna) boost bigger purchases - Digital wallets make shopping frictionless While everyone's focusing on Black Friday deals, smart businesses are building lasting payment strategies. 💳

Behind the scenes at the Olympics: how TeamNL and CM.com used data-driven fan engagement to rethink the fan experience during the Paris Olympics at the TeamNL House. Check out our video to see how TeamNL connected fans to the excitement, whether they were at the events or tuning in from home: ✔️ Seamless ticketing and entrance management ensured a hassle-free experience for fans attending live events. 📱 Our event app kept fans informed and engaged with timely updates, location-based and personalized messages, and exclusive content 💬 Personalized messages via WhatsApp before, during, and after the Olympics, keeping the excitement going. 🤖 The GenAI chatbot answered all questions, offering fans a more personalized experience. 📊 With 250,000 new profiles, TeamNL now has valuable insights for future fan engagement and targeted communication to reach their goals. Watch the video to see these tools in action and tell us how you’d like to see fan experiences evolve. Here’s to more success with TeamNL! 🧡 #Olympics2024 #FanExperience

Curious how a furniture store can predict what you want? Giga Meubel has nailed it using AI and data for their marketing efforts. 🛋️ With the help of CM.com's Engagement Platform, Giga Meubel achieved an impressive 99% growth in post-purchase cross-sell revenue. Now that's what we call turning sofas into successes! Mitchel Plazier, their Marketing Manager, puts it simply: 'We can better advise our customers and anticipate their needs.' At CM.com, we're happy to support them in putting customer comfort first—both in-store and online. Want to see how you can do the same? Dive into our success story 👇