Privacy Help Center

• My Activity. You can use this setting to review and control data that’s saved to your Google Account when you’re signed in and using Google services, like searches you’ve done or your visits to Google Play.
  • For example, if you want to find out that website you found on Google Search last week, you can use the simple search functionality. You can:
    • Search by keywords by typing into the search box terms the terms you want to search;
    • Filter by date and product by simply clicking the “filter by date & product” button and inputting the dates and product you are interested in; or
    • Browse all your saved activity.
• You can also use the specific Web & App Activity, Location History, or YouTube History interfaces if to search in those spaces or you want to access the granular controls available for those services.
  • Web & App Activity. To review and manage your activity on Google sites and apps, including associated info like location, that is used to give you faster searches, better recommendations, and more personalized experiences in Maps, Search, and other Google services.
  • Location History. To review and manage information about where you go with your devices, even when you aren't using a specific Google service, which information is used to give you personalized maps, recommendations based on places you've visited, and more.
  • YouTube History. To review and manage the YouTube videos you watch and the things you search for on YouTube which is used to give you better recommendations, help remind you where you left off, and more.
• My Ad Center. You can see and manage your preferences about the ads shown to you on Google and on sites and apps that partner with Google to show ads. You can modify your interests, choose whether your personal information is used to make ads more relevant to you, and turn on or off certain advertising services.
  • Customise Ads. Choose topics and brands you want to see more or fewer ads about.
  • Manage Privacy. You can tailor and turn off info you don't want used to personalize your ads.
  • The My Ad Center preferences page in My Activity also allows you to see and manage My Ad Center preferences, such as ads you’ve liked or blocked.
• Google Workspace search history. When you use Google Workspace products like Gmail and Google Drive, you can choose for Google to store the searches you make so you can review and manage them.
• Purchases and reservations. Manage your purchases and reservations made using Search, Maps, and the Assistant.
• Google Dashboard allows you to manage information associated with specific products.

Using Google Takeout

To use Google Takeout, follow these simple steps. For more information see this Help Center.

• Access the Takeout tool from one of the many surfaces it is linked, such as the Privacy Help Center. You will need to be signed into the Google account you are trying to access to download data related to that Google account.
• You can choose to tailor what services you want data from by navigating to a specific Google service you want to obtain your personal information from.
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• Select the Google service you are interested in by clicking the tickbox.
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• If you only want to download some of your data from a product, you may have the option to select a button like the circled All data included . Then, you can uncheck the box next to data you don’t want to include.
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• You would then click Next Step.
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• In this final step you can, among other things, select how frequently you want this data exported and the destination for export. For example, you can automatically create an archive of your selected data every 2 months for one year. The first archive will be created immediately.
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• Once the export is ready you will receive an email with a link to where you can access the requested information. Depending on the amount of information in your account, this process could take different times. Most people get the link to their archive the same day that they request it.
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Examples of available information

Google Account - includes data about your account registration and account activity, such as:

• Account registration information such as creation date, terms of service IP address, terms of service language, account recovery information such as recovery email, recovery sms and alternate email addresses.
• IP activity such as IP address, timestamp, browser information, operating system details, and the device that is being used to access the website.

Google Play Store - data about your Google Play Store activity, such as:

• Installs - List of your Google Play app installs and associated data such as timestamp, update time, device carrier details, model details, manufacturer details.
• Redemption history - List of your Google Play promo redemptions and associated data.
• Purchase history - List of your Google Play purchases and associated data such as user language, user code, timestamp.
• Order history - Detailed purchase data regarding your Google Play orders and associated data such as location data including IP address.
• Devices - data about your devices that have accessed the Google Play Store such as location data.
• Play settings - Settings for your Google Play apps and associated data.

Access Log Activity - logs of your account activity, such as:

• Activity IP logs: a list of Google services accessed by your devices (e.g. every time your phone synchronizes with your Gmail), including timestamps, IP addresses, and browser details;
• Device logs: a list of devices (e.g. Nest, Pixel, iPhone), which have accessed your Google account in the past 30 days.

• When you fill in the data access form, you will be asked to provide certain information to help direct your request:
  • Your email address – this allows us to verify your identity (learn more in our FAQ);
  • Your country of residence – this is to  help us identify the legal rights that govern your request;
  • The product (or products) you are inquiring about – this helps us to find what data you are requesting, and to identify any tools available for you to access that data directly (see above); and 
  • Information about what information you are seeking – this is important for us to be able to know the scope of your request, and our data access form allows you to be as broad or specific as you want. The specificity of your request will affect the response you receive. For example:
    • You can ask for all of the data Google processes relating to you (i.e., ‘Any data’ or ‘All data’). Because this is a very broad request, the initial response you get will identify online tools where you can access your data, and our specialist privacy team may ask you to provide more clarity to help them provide a more helpful response.
    • If you can specify particular data points that you want, or specific categories of data, such as call recordings, chat transcripts, details of logins etc. it may allow your request to be processed more efficiently.
    • You might find it helpful to refer to the information we publish about how we process data through the products you're interested in, typically the Google Privacy Policy, or the Google Cloud Privacy Notice if you're using our enterprise Cloud products. If the data requested is not available through the online tools, our specialist privacy team will search for the data.
  • Upon receipt of your request submitted via the data access form your request will be processed as follows:
    • The specialist privacy operations team will confirm that the individual making the request is the same individual to whom the data relates. For example, if you submit a request from one Google account asking for information about another Google account, we would ask that you submit your request from the relevant Google account. 
    • Once the specialist privacy team confirms that you are the individual to whom the requested data relates, they will assess the detail of your request and determine how to respond. For example:
      • if the complexity of the request requires further time to respond, they will inform you of that extended time period.
      • if your request is unclear or relates to a large quantity of information they will ask that you clarify your request by specifying the information or processing activities to which the request relates.
      • If you can clarify the scope of the request, such as by identifying specific categories of data or services to which your request relates, it will help our specialist privacy team provide a more tailored response. This may mean detailing specific user facing tools that provide you with access to the relevant data in the most concise and intelligible format with instructions on how to utilise those tools.
      • if the requested data is not available in the user -facing tools they will conduct searches to identify in scope data for production.
    • Once relevant, in scope data is identified by the specialist privacy operations team they will compile it, applying exemptions as appropriate (e.g. where disclosure of such data could adversely affect the rights and interests of third parties).
    • Once the in scope documents have been prepared the data will be provided to you through a relevant production avenue such as a specialist platform that you can use to access data that has been manually compiled by the relevant teams.
    • If, after a diligent search of our systems, no data is identified in response to your request, you will be informed that no responsive data was identified.

Please note that there is certain data that we will not be able to provide in response to a request.

For more information on submitting access requests see the FAQ.