About Gaming Add-Ons 

1. How many sets of the PlayStation®5 Digital Edition (Slim) with 1 additional complimentary DualSense™ Wireless Controller can I purchase? 

As a CelcomDigi 5G Home WiFi (Plan + Router) subscriber, you can purchase a maximum of 1 set of the PlayStation®5 Digital Edition (Slim) with 1 additional complimentary DualSense™ Wireless Controller.  

2. How many sets of the PlayStation®5 Digital Edition - PlayStation®Plus Deluxe 24 Month Subscription Bundle can I purchase? 

As a CelcomDigi 5G Home WiFi (Plan + Router), you can purchase a maximum of 1 set of the PlayStation®5 Digital Edition - PlayStation®Plus Deluxe 24 Month Subscription Bundle. 

Device Delivery 

1. Will there be any additional delivery fees based on my location within Malaysia? 

Free delivery will be provided to all locations across Malaysia.

2. How long is the delivery period once I’ve made the payment? 

Add- On	Delivery Area	Estimated Delivery Period
PlayStation®5 Digital Edition (Slim) & 1 Additional Complimentary DualSense™ Wireless Controller  PlayStation®5 Digital Edition – Playstation® Plus Deluxe 24 Month Subscription Bundle	Peninsular Malaysia	Estimated 3-5 working days
	East Malaysia	Estimated 5-7 working days

3. How can I confirm if my area is eligible for delivery of the gaming add-ons? 

Add- On	Eligible Area
PlayStation®5 Digital Edition (Slim) & 1 Additional Complimentary DualSense™ Wireless Controller  PlayStation®5 Digital Edition- Playstation®Plus Deluxe 24 Month Subscription Bundle	Delivery services provided to all areas within Peninsular Malaysia and East Malaysia.

4. How can I check my delivery status? 

Add- On	Delivery Status Check
PlayStation®5 Digital Edition (Slim) & 1 Additional Complimentary DualSense™ Wireless Controller  PlayStation®5 Digital Edition- PlayStation®Plus Deluxe 24 month Subscription Bundle	You will receive tracking details via WhatsApp (+6012-969 6305) from CelcomDigi's trusted partners’ delivery services.

Device Warranty, Repairs & Troubleshooting

1. My device is not functioning as expected. Can I reach out to CelcomDigi for troubleshooting assistance? 

If you encounter any issues with your device, please proceed to contact the following: 

Add- On	Point of Contact
PlayStation®5 Digital Edition (Slim) & 1 Additional Complimentary DualSense™ Wireless Controller  PlayStation®5 Digital Edition - PlayStation®Plus Deluxe 24 Month Subscription Bundle	Sony Customer Care Hotline:   1300-88-1233    Operating Hours:   Monday to Friday 9am - 6pm (except Public Holidays)    Sony Consumer Electronics Support:  https://web.sony-asia.com/my/contact-us/

2. What is the warranty period for all devices under gaming add-ons? 

Add- On	Point of Contact
PlayStation®5 Digital Edition (Slim) & 1 Additional Complimentary DualSense™ Wireless Controller  PlayStation®5 Digital Edition - PlayStation®Plus Deluxe 24 Month Subscription Bundle	1 Year from invoice date. Please refer here for more information on the warranty.    Sony Customer Care Hotline:   1300-88-1233     Operating Hours:   Monday to Friday 9am - 6pm (except Public Holidays)    Warranty Information:  https://www.sony.com.my/electronics/support/articles/00203462    Sony Consumer Electronics Support:  https://web.sony-asia.com/my/contact-us/

After Sales / Customer Service Contact 

1. What is the warranty period for all devices under gaming add-ons? 

Add- On	Point of Contact
PlayStation®5 Digital Edition (Slim) & 1 Additional Complimentary DualSense™ Wireless Controller  PlayStation®5 Digital Edition - PlayStation®Deluxe 24 Month Subscription Bundle	Sony Customer Care Hotline:   1300-88-1233    Operating Hours:   Monday to Friday 9am - 6pm (except Public Holidays)    Sony Consumer Electronics Support:  https://web.sony-asia.com/my/contact-us/