Most issues can be resolved without having to send your device in. Before considering a repair, try visiting the support site for troubleshooting guides, software updates and extensive FAQs specific to your product.
If you cannot resolve your issue via the suggestions on the support site, you have two options for repair:
- Call us, and we can help you with your options including arranging a repair to and from one of our repair centres.
Australia - 1300 138 823
New Zealand - 0508 MOTOROLA
- Contact the seller (place where you purchased the device) to discuss the servicing options they offer.
In the first 30 days after purchase, this is your best option.
AUSTRALIA
Roadhound Electronics. (Carry In repair centre)
14 Pendlebury Road, Cardiff New South Wales 2285
Open Hours: Mon-Fri: 9:00am - 5:00pm
Fonefix
Unit 5, 501 Mt Wellington Highway, Mt Wellington
Auckland 1060
Free Phone: 0800 FONEFIX (0800 366 334)
Email: service@fonefix.co.nz
Open Hours: Mon-Fri: 8:30am - 5:00pm
Sat: 9:00am – 4:00pm
14 Pendlebury Road, Cardiff New South Wales 2285
Open Hours: Mon-Fri: 9:00am - 5:00pm
NEW ZEALAND
Fonefix
Unit 5, 501 Mt Wellington Highway, Mt Wellington
Auckland 1060
Free Phone: 0800 FONEFIX (0800 366 334)
Email: service@fonefix.co.nz
Open Hours: Mon-Fri: 8:30am - 5:00pm
Sat: 9:00am – 4:00pm