Item Details Made to Order Gold Kt: 14k Solid Gold (also available in 10k, 18k) Gold Color Available in Rose, Yellow, and White Gold Ships in 3-5 Business Days 💎 All our jewellery is handmade by artisans who have nearly thirty years of experience 🎁All pieces come in a special chic gift box wrapped beautifully with cute ribbon 🎀 🌍 All of our materials are ethically sourced and environmentally friendly! Boxes are made of recycled materials and we never use dyes or chemicals ♻️ ⁉️Questions, comments, or just want to have a word with us? We are happy to hear from you and looking forward to enlightening your issue! Should you need any help with your item or order, never hesitate to contact us! Reviews are always appreciated 🎉 🎊 Thank you for visiting our jewellery shop! 💕 Mercan Jewellery 💍 Return Policy We gladly accept refunds on undamaged and unworn items up to 14 days after delivery in the original packaging, excluding personalised items and custom orders as each one is made-to-order. Please contact us within 3 days of the delivery date and ship the items back within 14 days from the delivery date. We are not responsible for any tear and wear on the items; however, we can do repairs for a fee. Please note that our pieces are solid gold - meaning the highest quality - but that does not make them indestructible. As must be handled gently with utmost care. Unfortunately, we are not responsible for any loss in the item and damaged or lost packages for your return shipment back to us. Please make sure to seal the package securely, use the tracking option and keep an eye on it until the shipment delivery. How to return
Once you have decided to exchange or return your item, please send us a request through a message; pack the used and undamaged jewellery back into packaging, and please ship it the way you got it! Please note that you should indicate that it is for the return or the exchange with a note including the order number. The buyer will be responsible for the shipping cost. Afterwards, please send us the tracking number as soon as it's dispatched.
It is free of charge to cancel your order in the first 12 hours after your order is placed, however, it will cost 10% of the item for restocking until 24 hours and it will cost 20% if you want to cancel afterwards.
