As a small family business, all our solid gold jewelry pieces are thoughtfully made to order. We aim to dispatch your order within 2-3 weeks. If you require your piece urgently, please contact us prior to placing your order to confirm if we can meet your timeline. Kindly note that we do not accept order cancellations. Material: 18K solid gold Fit for charm bail and chain up to 1mm thick ONLY otherwise you will end up breaking it! Oval: 7.5mm*9mm, thickness 1.5mm Square: 9mm*9mm,thickness 1.4mm Heart: 8.2mm*9.2mm, thickness 1.4mm Circle: 9.1mm, thickness 1.5mm Triangle: 9mm, thickness 1.4mm These enhancer connectors are all made with an inward push-in mechanism, please do not pull. This ensures maximum safety for your charms. (Note: the elastic spring wire inside the charm holder is NOT gold as gold wire doesn't have elasticity) -------------Shipping--------------------- We ship all our jewellery from London, UK. All our solid gold jewellery are made to order due to the high value. We aim to despatch your jewellery within 2-3 weeks of ordering. Please expect delays during holiday season such as Xmas, but we will aim to despatch your jewellery as early as possible and inform you about the timing. UK Domestic shipping - Royal Mail 1st/2nd class signed service, usually takes around 1-3 business days to arrive. International shipping - Royal Mail International tracked and/or signed service, usually takes around 7-14 business days to arrive. We do not have control over the local processing speed, please wait patiently and contact us if you do not receive your item pass the estimated arrival time. Customers are responsible to pay applicable import duties and sales taxes directly to the carrier to release your order from customs upon arrival. -------------Return and Exchanges--------------------- We do not accept return/exchanges on earrings for hygiene reason, and we not accept return/exchanges on customised jewellery. i.e when you are requesting a piece of jewellery to be made at your desired size or material. All others, buyer must return item within 14 days of delivery and responsible for return postage costs. Buyer is responsible for loss in value if an item isn't returned in original condition, or custom charges incurred for us for international returns. Where the buyer is returning a product for reasons unrelated to any fault or defect with the item, the original postage paid remains non-refundable.
