Google Play Points Terms of Service

November 1, 2019

1. Enrollment and Eligibility

1.1 By enrolling in Google Play Points, a Google Play rewards program ("Google Play Points" or "Program"), you consent to be bound by these Google Play Points Terms of Service, in addition to the existing Google Play Terms of Service, including any changes made from time to time (collectively the "Agreement"). The Google Privacy Policy describes how data is handled in the Program. If there is a conflict between the Google Play Points Terms of Service and the Google Play Terms of Service, the Google Play Points Terms of Service will govern your use of the Program. Capitalized terms used but not defined below have the meaning ascribed to them under the Agreement. If you do not agree to the terms of the Agreement, you may not participate in the Program.

1.2 Age Requirements and Residency. You must be over 13 years old and a legal resident of the United States to enroll in the Program. If you are between the ages of 13 and 17 (or otherwise below the age of majority in your jurisdiction), you must have parental or guardian permission to enroll in the Program and accept the Agreement.

1.3 Google Account. You must have a compatible Internet-connected device, and have a valid Google Account with a valid payment method to enroll and participate in the Program ("Membership" or "member"). See here for acceptable payment methods. Each Membership is intended to be for a single user and may only be connected to one Google Account. At its discretion, Google reserves the right to exclude certain Google Accounts from enrolling and participating in the Program at any time.

2. Levels

2.1 As determined by Google, members are eligible to achieve certain Program levels based on the amount of points they earn in the Program ("Level(s)").

When you are enrolled in the Program, you are automatically enrolled in the introductory Level as determined by Google. Your eligibility for other Levels will be updated regularly based on the amount of points you earn throughout the Program. See the Help Center for more information.

2.2 Level Eligibility. To be eligible for certain Levels of the Program and unless otherwise specified by Google, you must accrue a specified amount of points per calendar year based on your Net Purchases (as defined in section 3.2) or any other opportunities to earn points or gain Levels as determined by Google.

Level accruals, thresholds, calculations and terms are subject to change by Google at any time without notice.

2.3 Level Benefits. Once you reach a new Level, you will retain such Level for the current and following calendar year, including any accompanying benefits like higher point earn rates and promotional offers, discounts, and incentives as described here ("Level Benefit(s)"). Additional terms, conditions, and exclusions as made available to you at time of redemption may apply to Level Benefits. Google reserves the right to add, modify or remove Level Benefits at any time.

Perks. "Perks" are promotional offers, discounts and incentives that are made part of the Program as a Level Benefit. Perks are available while supplies last and substitutions by Google may occur. Once you reach the various Levels, your Perks at each Level include all of the Perks (subject to availability) associated with the preceding Level(s) of the Program.
1. Coupons. Coupons are promotional discounts from Google that may be used as a discount off of purchases for certain Content like apps and games (including in-app and in-game items) on the Google Play store ("Coupon(s)"). Coupons are Perks that Google may offer in the Program from time to time.
  1. Coupon Terms. Your use of Coupons under the Program are subject to the Google Play Content Promotion Terms of Service. Coupons will expire in accordance with the terms and conditions of its issuance. Unless otherwise specified by Google, Coupons may only be applied to a single purchase transaction of equal or greater value to the Coupon.
2. Content Items. Google may offer certain Content like in-app and in-game items from select apps and games ("Content Item(s)"). Content Items are Perks that Google may offer in the Program from time to time.
  1. Content Item Terms. Your use of Content Items under the Program are subject to the Google Play Content Promotion Terms of Service. You may be required to install certain apps on your device to provision the Content Items.
3. Other Perks. Google reserves the right to offer other Level Benefits in the Program from time to time.

3. Points

3.1 Earn Points. Subject to the terms of this Agreement, you accrue a specified amount of points as determined by Google (hereafter referred to as "points") on all eligible Content purchased on or using Google Play and based on your Level in the Program ("Level Base Point Earn Rate"). For details on Level Base Point Earn Rates by Level see here and for points calculation see here.

Points for Families. Subject to certain Google Account exclusions in section 1.3 (Google Account), each family member of a family group with a valid Google Play Points account may accrue points on all eligible Content purchased on or using Google Play. Points from such purchases will be deposited into the family member’s Google Play Points account regardless if a family payment method or a separate payment method was used to make the purchase. Family members cannot send or share points with other family members of a family group.

3.2 Net Purchases and Opportunities to Earn Points. To earn points, you must be enrolled in Google Play Points and signed into the same Google Account you used to enroll in Google Play Points. Points are earned only for purchases of eligible Content on or using Google Play minus any Taxes, applicable discounts, promotional credits and refunds ("Net Purchase") and any other opportunities to earn points, including but not limited to promotional activities, offers, and member actions, as determined by Google. From time to time, Google may offer additional opportunities to earn points.

3.3 Point Application. Points will automatically be applied to your Google Play Points account after making a Net Purchase or completing certain Member Actions (as defined in section 5.1) based on Promotions (as defined in section 5.1) offered by Google. Unless otherwise specified by Google, points cannot be earned on purchases made prior to enrolling in Google Play Points.

3.4 Point Restrictions and Limitations.

Points and your Google Play Points account: (i) may not be purchased; (ii) may not be transferred to other users, accounts (including other Google Play Points accounts), or withdrawn for cash; (iii) are not reloadable; and (iv) have no cash value.
Unless otherwise specified by Google, you will not earn points on purchases made on other Google properties (like the Google Store) or third-party websites.
Points may not be combined by you with any prepaid balances in your Google Account, including but not limited to your Google Play promotional balance or your Google Payments account, and any balance of points you maintain in your Google Play Points account does not constitute any type of prepaid balance you may now or in the future associated with your Google Account.
The availability of the Program and its features will vary between countries and not all features may be available in your country of Membership. You will only earn points if the billing address on your Google Account matches your country of Membership.
If a Net Purchase allows you to reach a new Level, the points you earn for such Net Purchase will be based on the Level Base Point Earn Rate for your Level prior to making such Net Purchase unless you are able to earn more points from a Promotion (as defined in section 5.1).

4. Point Expiration, Reversals and Refunds

4.1 Point Expiration. Unless otherwise specified by Google, your accumulated and unused points ("Point Balance") will expire 12 months from the date of your latest points activity (including but not limited to earning and using your points), subject to refunds and cancellations in sections 4.2 through 4.4 below.

Points will automatically expire if you unenroll from the Program or if your Membership or participation in the Program is revoked or cancelled for reasons specified in section 10 (Change, Removal and Termination).

4.2 Point Reversals.Google will reverse the points you have earned on any refunded or cancelled purchases. If your Point Balance is insufficient to cover point reversals for any reason, your Point Balance will become negative ("Negative Point Balance"). In such case, any points you receive thereafter will be applied first to offset your Negative Point Balance, and you will not have any points available for use until your Point Balance becomes positive.

4.3 Level Reversals. If you no longer qualify for a new Level as a result of a refund or cancelled Net Purchase, Google will: (a) take back your new Level, including the new Level Base Point Earn Rate and benefits of the new Level; and (b) restore your Level prior to making such Net Purchase, including the Level Base Point Earn Rate and any remaining benefits available at that Level.

4.4 Refunds. To prevent potential abuse or fraud in the Program, Google may restrict refunds on paid apps and games (including in-app and in-game items) in instances where awarding that refund would result in the user having a Negative Point Balance. For more information, see Google Play's Refund Policy.

5. Promotions

5.1 Promotions. At its sole discretion, Google may run promotional activities offering points, coupons, promotional credits, discounts and other promotional incentives on certain member actions in connection with Google Play Points and also on Google authorized channels, including third-party channels ("Promotion(s)"). Member actions include but are not limited to, making Net Purchases, installing Content, reaching certain milestones in games or purchasing a device ("Member Actions"). Points from Promotions will be applied to your Google Play Points account after completing certain Member Actions.

5.2. Promotion Types.

Special Point Earn Rate Promotions. Special point earn rate promotions are Promotions where Google offers a higher point earn rate than the Level Base Point Earn Rate applicable to your Level on certain Net Purchases ("Special Point Earn Rate Promotions"). Points from Special Point Earn Rate Promotions replace the points earned from your applicable Level Base Point Earn Rate unless your Level Base Point Earn Rate is higher.
Bonus Point Promotions. Bonus point promotions are Promotions where Google offers a set amount of points for certain Member Actions ("Bonus Point Promotions").
Other Promotions. Google reserves the right to offer other Promotions from time to time.

5.3 Promotion Restrictions. Unless otherwise specified by Google:

Promotions are for a limited time and may be subject to a certain number of members on a first-come, first-served basis;
Promotions expire at 11:59 PM PST on dates specified by Google;
points from Promotions cannot be earned on prior purchases nor on any prior Member Actions and may not be combined with any other promotions;
if you qualify for multiple Promotions after completing a single Net Purchase, the points that will be applied to your Google Play Points account will be from the Promotion where you earn the highest number of points. For more information, see here;
points earned from Promotions related to apps and games may only be applied one time to a single Google Play account; and
additional terms, conditions and exclusions may apply to Promotions

6. Points Usage

6.1 Points Usage. As part of your Membership in the Program, you may use your points to get various Content, merchandise, coupons, promotional credit, discounts and any other promotional items or incentives made available by Google from time to time ("Point Item(s)"). Point Items may vary by Promotion.

6.2 Point Items Are Final. Unless otherwise specified by Google:

Point Items are final and non-transferable;
the Point Items you get from using your points may not be returned, replaced, exchanged, or refunded; and
you may only get one Point Item using your points per Promotion.

Google reserves the right to add, modify or remove Point Items at any time.

6.3 Substitutions and Expiration. Point Items are available while supplies last and substitutions by Google may occur. Point Items will expire in accordance with the terms and conditions of their issuance. Additional terms, conditions, and exclusions as made available to you at time of redemption may apply to Point Items. You are not required to use your points for Point Items as part of the Program.

6.4 Point Item Types.

Google Play Credit. Google Play credit is a promotional discount from Google that may be used as a discount off of purchases for available Content on the Google Play store ("Google Play Credit"). Google Play Credit is a type of Point Item that Google may offer as part of the Program from time to time. You may use points from your Point Balance in exchange for Google Play Credit.
1. Google Play Credit Terms. Once you exchange points for Google Play Credit, your use of Google Play Credit is subject to the Google Play Promotional Balance Terms. Google Play Credit will expire in accordance with the terms and conditions of its issuance. Google Play Credit is not reloadable, has no cash value and may not be used on certain subscriptions.
Coupons. Coupons are a type of Point Item that Google may offer as part of the Program from time to time. You may use points from your Point Balance in exchange for Coupons. Your use of Coupons is subject to section 2.3(a)(i)(A) (Coupon Terms).
Content Items. Google may offer certain Content Items as a type of Point Item under the Program from time to time. You may use points from your Point Balance in exchange for Content Items. Your use of Content Items is subject to section 2.3(a)(ii)(A) (Content Item Terms).
Other. Google reserves the right to offer other types of Point Items from time to time.

7. Privacy

7.1 Data Collection. In accordance with the Google Privacy Policy, Google will collect and maintain certain information you provide in order to track your enrollment and use of Google Play Points and validate your eligibility for Promotions, Point Items and any other activity associated with your use of Google Play Points. This includes your points activity and the dates and times of when you complete certain steps in the Program (e.g. when you enroll, when you sign into your Google Account, when you make purchases on the Google Play store that earn you points, when you reach certain Levels, when you use points in exchange for Point Items, and when you unenroll).

8. App Performance

Developer, and not Google, is responsible for any defects or performance issues related to the apps and games (including in-app and in-game items) that you access as part of the Program, including but not limited to Level Benefits and points usage, and you should contact the developer for support. Developer contact information can be found on their app details page. See here for more information.

9. Unenrollment

9.1 As a member of the Program, you will lose all points in your Point Balance and benefits associated with your Level if you: (a) unenroll from the Program; (b) close your Google Play Points account; or (c) no longer meet the eligibility requirements of the Program.

9.2 Form of Payment. If you no longer have a valid payment method on Google Play, you may continue to use points in your Point Balance and Point Items that you’ve earned but you will not be able to earn points from Content purchased and Member Actions on Google Play.

9.3 Data Retention. After 30 days of unenrollment from the Program, you will not be able to recover your Google Play Points account, including any existing Point Balance you may have.

10. Change, Removal and Termination

10.1 Changes. At Google's discretion and in accordance with applicable law, Google may change, limit, or modify the Agreement and Program eligibility, benefits, regulations, and rules for Membership including enrollment, participation in the Program, or any other feature of the Program (including but not limited to the right to discontinue or change Program benefits, the expiration dates of points, the Perks under the Program, at any time and in any way without recourse) (collectively, "Change(s)"). Your continued use of the Program following any such Change will constitute your acceptance of such Change. The new Agreement and Program will apply to your use of the Program.

10.2 Removal. Any abuse or potential abuse of the Program, failure to follow any of the terms of the Agreement, or any misrepresentation or misconduct Google determines as detrimental to its interest and not otherwise protected by law may impact your eligibility and participation in the Program and may lead to cancellation of your Google Play Points account. If your Google Play Points account is cancelled, any points in your Point Balance will automatically expire.

10.3 Termination. Upon 30 days notice to you, Google may terminate the Program at any time. Within such notice period, you will be given an opportunity to use your points for any available Level Benefits and Point Items. Any such termination will be effective after such notice period.

11. Contact Us

You may contact Google Play Support if you have any questions regarding Google Play Points.