My CenturyLink
4.0star
63.4K reviews
1M+
Downloads
Everyone
info
About this app
The My CenturyLink app brings management of your account and services into one easy place.
You can use the app to:
• Connect your new service quickly with modem self-install.
• View and manage your bill payment with convenience and ease.
• Check your services, upgrade your Internet speed (if available in your area).
• Manage your settings.
• Visit Support to troubleshoot or optimize your service through self-help tools and videos.
• Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service.
• Plus, so much more.
Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink):
• Parental controls to guard against inappropriate web content.
• Pause and resume internet access of devices on our WiFi.
• Schedule online and offline times for devices and users.
Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi
We're here to help! You can get in touch via http://www.centurylink.com/contact
You can use the app to:
• Connect your new service quickly with modem self-install.
• View and manage your bill payment with convenience and ease.
• Check your services, upgrade your Internet speed (if available in your area).
• Manage your settings.
• Visit Support to troubleshoot or optimize your service through self-help tools and videos.
• Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service.
• Plus, so much more.
Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink):
• Parental controls to guard against inappropriate web content.
• Pause and resume internet access of devices on our WiFi.
• Schedule online and offline times for devices and users.
Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi
We're here to help! You can get in touch via http://www.centurylink.com/contact
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
4.0
61.8K reviews
A Google user
- Flag inappropriate
April 27, 2019
In the last year, I've been successful in making a payment through the app, once. I had to uninstall and reinstall several times in order to do so. I'm attempting it again. It's quite aggravating to have an app and website both that fail when you're trying to make payments. It's a "here, take my money" that's met with "sorry, can't, but here's your late fees. Thanks for playing!" Devs, I know you can do better.
79 people found this review helpful
CenturyLink, Inc
April 30, 2019
I am sorry to hear about the trouble you have had trying to make a payment and receiving a late fee, that does sound frustrating. We would be happy to investigate this issue for you. Please send us an Email to TalkToUs@CenturyLink.com, with subject line Google Review 1536870, so I may further assist you. - Aaron
A Google user
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- Show review history
June 1, 2019
A bill paying app? Great. My bill is on auto pay. Doesn't seem to do much more. It's having trouble displaying my services; all I have is internet. The downloaded statement can't be opened. I was hoping to see an option to reboot my modem from the app, since I have to keep doing that about once a month when my internet decides to stop working. I never thought I would find an internet provider worse than Comcast, but here I have it! CenturyLink - throttled "high-speed" packages and useless app.
58 people found this review helpful
WonderGamer
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December 9, 2021
The app works okay, I use it mainly for paying bills now, however the last few months I had to go back to paying my bill through my PC (Firefox web browser on Windows 7) due to the app throwing an error every time I attempted to log into it (seems to have happened after an update sometime between September to October). It took me a few months to find a fix for this, but finally found a way to fix it on 12/9/2021. What I did to fix the issue was to Force Stop the app, then clear both cache & data for it from my phone (a full uninstall & reinstall isn't required, but I expect would also work). After doing this & restarting the app, I was able to log into the app again.
36 people found this review helpful
CenturyLink, Inc
December 27, 2021
Thank you for taking the time to leave us a review. I am sorry to hear you experienced these issues, but I am happy to hear you seem to have them handled. If you are still having any issues please feel free to email us details to talktous@centurylink.com with reference number 22929163, and I will be happy to assist. ~Dusty
What’s new
With each new release, we are always resolving bugs and working on improvements to the visual design. This version includes:
• Minor updates and stability fixes.
As always, we're here to help! If you've encountered a problem, want to provide feedback, or require support, you can get in touch via https://www.centurylink.com/contact or on Twitter @CenturyLinkHelp
• Minor updates and stability fixes.
As always, we're here to help! If you've encountered a problem, want to provide feedback, or require support, you can get in touch via https://www.centurylink.com/contact or on Twitter @CenturyLinkHelp
App support
About the developer
Qwest Corporation
rajanikanth.tv@lumen.com
100 Centurylink Dr
Monroe, LA 71203
United States
+1 318-450-9431
