Katie Kat
I like the game, but when I get a new phone and have to sign back in, I really wish I could just sign-in to my account immediately instead of being forced to wait after reaching however many levels it's taking to finally be given permission by the game to sign-in to my account and recover my progress.. it's really making me not want to play anymore. Why couldn't you just put that option in the settings menu? I don't want to play from the beginning over and over.
2 people found this review helpful
PIXOWL INC.
November 1, 2024
Hi Katie,
We apologize for the issue you experienced. Please ensure you contact us at goosebupms@pixowl.com with a screenshot of your loading screen, and we will be more than glad to help you recover the progress. Regards, Pixowl Customer support
A Google user
The game is good overall, but there are things I don't like. For one, once you get so far, there is a long hiatus before the story can progress. Also, if you don't spend real cash, you can't get a lot of the characters, and their quest reminder sits in your quest bar until you purchase the characters. Not saying anything is wrong with having to pay for characters, you can earn premium currency by playing the game, it just takes a long time. Again, overall, it's a fun game and i recommend it.
10 people found this review helpful
PIXOWL INC.
January 18, 2019
Thank you for your honest review of our game. Your feedback is greatly appreciated and I will make sure to pass it along. Should you encounter any issues during game play, please contact support goosebumps@pixowl.com. Our spooky team will do their best to assist you. Thank you for your support and love of Goosebumps have a spooktacular day!
A Google user
I was addicted to this game. It was great until the Valentine Event update. My game crashes as soon as it loads up. Contacted customer support and they say it's on my end. But I have the same issue as everyone else with a bad review. Brand new phone and only a small percentage of storage used, so it's not that. And we pay for great wifi so it's not my service either. I'll miss this game, but I'll find something as good!
7 people found this review helpful
PIXOWL INC.
February 19, 2019
Hi there, sorry to see you go. Thank you for your honest review of our game and hopefully you may come back and try playing again in the future. Have a Spooktackular day.