1. All Flagship models (S Series, Fold, Flip, and Note Series), A Series, and Tablets that are Android 13 & above

Step 1. Preparing for repair

Before initiating any repairs, we advise you to activate Maintenance Mode on your device. In this mode, your personal data including pictures, messages, and accounts, remains inaccessible during the repair process and only preinstalled apps are available. This helps prevent unauthorized access to your personal data while allowing our engineers to perform necessary repairs. 

To learn how to activate it, you can visit  'How to set up Maintenance Mode'. If you require further assistance, our customer specialists are available to walk you through the process. 

Step 2. Turning over the device for repair 

As part of our commitment to your privacy, our customer specialists will show you that they can't access any files other than the ones directly related to the repair. This way, you can trust that your data remains private and cannot be accessed by anyone else. Feel free to ask them to show you how the device restricts access and keeps your data secure.

2. For models without Maintenance Mode

Step 1.  Backup your phone

Before seeking any technical assistance, we strongly recommend backing up your phone's data. This will help protect your information in case any data is lost during the repair process.  To learn how to back up your phone, you can find detailed instructions here. 

Step 2. Factory Reset your device

Alongside backing up your phone, we advise you to perform a Factory Reset as well. This step ensures that any personal information or sensitive data is removed from the device before it reaches our engineers. 

Please note that for security reasons, we will only accept devices that have been factory reset.

In case your device has no power or display, it might be necessary for our technicians to perform diagnostics and repairs that could result in data loss. To proceed,  we will request you to sign a waiver acknowledging the possibility of data loss. 

If you have any questions or concerns about our data privacy policy, you can directly chat with our Customer Service Representative through our Live Chat.