iPad Support
Forgotten your Apple Account password?
Reset your password to regain access to your Apple Account.
If your Apple Account has been locked or disabled
Find out what to do if you can’t sign in because your account has been locked, disabled or is not active.
If your iPad has been disabled or you’ve forgotten your passcode
If you’ve entered the wrong passcode too many times, your iPad may be disabled. If you can’t remember the passcode, find out how to use recovery mode.
Back up your iPad
You can back up automatically with iCloud or back up to a computer.
Update your iPad
If you’re experiencing an issue, updating iPadOS may fix it. Plus you’ll get the latest features and security enhancements.
If your iPad won’t turn on or is frozen
Press the volume button closest to the top button, then the other volume button, then hold the top button until the iPad begins to restart.
Use eSIM on your iPad
If you have an iPad Wi-Fi + Cellular model, you can activate a mobile data plan on iPad using eSIM.
Service and Repair
My Support
Sign in with your Apple Account to check your coverage status or look up an existing repair.
Start a repair
Tell us what’s going on with your iPad and we’ll find the right support options for you.
Media purchases and subscriptions
Manage media purchases
View your receipts for the App Store and iTunes Store and request a refund for accidental purchases.
Manage subscriptions
Change or cancel a subscription you’ve purchased from Apple or in an app from the App Store.
If you’re unable to purchase
Find out what to do if your payment method gets declined, or you can’t make a purchase in the App Store or iTunes Store.
iPad User Guide
Find out about all of the features, apps and settings on your iPad.
It’s no problem with AppleCare+
Get unlimited repairs for accidental damage protection, priority access to Apple experts, and more.
Join us to discover the best of iPad
Explore the latest features and more in free sessions at your Apple Store.
Search for more topics
Support app
Get personalised access to solutions for your Apple products.