Troubleshoot your Wi-Fi and Internet connection
Troubleshoot my Wi-Fi and Internet Connection Pt.2
It seems like you need more help
Virtual repair tool
Detect and fix issues with your Bell Internet, Fibe TV and Home phone services.
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RECOMMENDED SOLUTION
Reboot your modem
Since your speed test results showed a slow connection between the Internet and your modem, we recommend rebooting your modem. This typically solves most issues.
Reboot with MyBell
- Select Reboot my modem, below. This will open a new browser window. Log in to MyBell if you haven’t already.
- When you’re done rebooting, close that window and return to this page. Reboot my modem
Reboot manually
- Unplug your modem, wait 10 seconds, then plug it back in.
- For the Home Hub 3000, press and hold the reset button on the side for five seconds.
Important
- Wait until the lights on your modem have come back on and stopped flashing before continuing.
- If the lights are still flashing after 10 minutes, please call our technical support team at 1 866 310-BELL (2355).
Contact us for more help
We recommend you contact one of our technical experts for more troubleshooting support.
Ways to contact us:
-
Call1 866 310-BELL (2355)7 days a week: 6 a.m. to midnight
- Online: Chat live
RETEST YOUR CONNECTION
Run another speed test to check for improvement
Running another speed test will show you if rebooting your modem solved your slow speeds.
What to do after running the speed test:
- Follow the instructions on the speed test results page for next steps.
- If your result is ' Improvement needed', please call our technical support team at 1 866 310-BELL (2355).
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