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Unlock your Bell device

Policies

Your device is already unlocked if:

  • You purchased your Bell device after November 30, 2017 and activated on the Bell network by inserting a Bell SIM card and completing the setup process.
  • You purchased your Apple device after January 1, 2014 (iPhone 6 and above) and activated on the Bell network by inserting a Bell SIM card and completing the setup process.

To see if your Bell device is unlocked

Apple iOS devices:

Go to Settings > General > About > Carrier Lock. If No SIM Restriction is displayed, your device is unlocked.

Google devices:

Go to Settings > Network & Internet > SIMs. Select the active SIM listed, scroll down to Network and toggle off Automatically select network. The device will scan for mobile networks. If you see network operators other than Bell, your device is unlocked.

Samsung devices:

Go to Settings > Connections > Mobile networks > Network operators and toggle off Select automatically. eSIM-activated devices may need to select the eSIM at the bottom of the screen if the toggle is greyed out. The device will scan for mobile networks. If you see network operators other than Bell, your device is unlocked.

Motorola devices:

Go to Settings > Network & Internet > Mobile Network > Advanced. Scroll down to Network and toggle off Automatically select network. The device will scan for mobile networks. If you see network operators other than Bell, your device is unlocked.

LG devices:

Go to Settings > Network & internet > Mobile networks > Network operators > Search networks. The device will scan for mobile networks. If you see network operators other than Bell, your device is unlocked.

Unlock your device

Your device must meet all eligibility conditions below. Bell may refuse any unlock request that appears intended to defraud Bell or its customers.

Check if you’re eligible:

  • The device is not flagged as lost or stolen.
  • Your device must be locked to the Bell network. Bell can only unlock Bell devices.

To unlock your device:

Use the button below to log in to MyBell and follow the steps to unlock your device.

You'll need to have:

  • A non-Bell SIM card that fits the device you want to unlock.
  • Your device's IMEI number. Where can I find this?

There is no fee for unlocking your device.