Payment hold because you haven’t confirmed your personal information

If you don't receive an email from the Google payments team via a Google email alias, you don't need to do anything. If you see the red payment hold notification in your account, but you haven't received an email from the Google payment team then please contact us via the button in the notification.

If you do receive an email from the Google payments team, via a Google email alias, that asks for verification of your personal information, please do the following:

1. Reply directly to the email.
2. Provide all the necessary information or, in some cases, a copy of your documents.

Please reply to the email with the necessary information within 5 business days. Note that you won't be able to receive any payments until you provide this information.

Sometimes, Google’s bank (or an intermediary bank) will require personal information to be verified in order to complete the AdSense disbursement process. Google does not store publisher information such as date of birth, nationality, etc., so when a bank needs to verify this information before processing a payment, we will reach out to you.

Note that not all publishers are affected by this payment hold. This process is more common in countries with a high rate of fraud.

We may ask you to confirm any or all of the following:

• Your date of birth
• Your country of birth
• The complete name of the payee listed on your account
• Your address
• Your nationality
• Your passport number
• Your national identity number

We may ask you to provide a copy of any or all of the following:

• Your passport or other government issued ID
• Proof of address (e.g., utility bill, bank statement)

Once you've provided the required information and it's been verified, the bank that asked for the information will complete the payment process, and the payment hold will be removed from your account.

Please note that the information you submit to us may be shared with a third-party (our bank or intermediary bank) in order to complete the payment process. By replying to our email with the necessary information you acknowledge and agree that this information may be shared with a third party (our bank or intermediary bank). If you would like to know more about our privacy policies, please see the Google Privacy Policy.