You app may not be accessible to your users for the following reasons:
App is blocked
If you are a Google Workspace customer, your app might be blocked for the following reasons:
- Your Google Workspace admin has turned off access to AppSheet for all or a subset of users. See Turn AppSheet on or off for users.
- Your Google Workspace admin has turned on the AppSheet Core security setting to disable a subset of features for apps created by users in your Workspace organization that have AppSheet Core licenses. For example, this setting prevents access by app users external to your Workspace organization. See Control access using the AppSheet Core security setting.
- Your app isn't runnable or has governance policies preventing its execution.
If you have an individual AppSheet account (not managed as part of your Google Workspace account), your app might be blocked for the following reaasons:
- You have an account alert related to licensing or billing that has been unresolved for an extended period of time. For example, the number of licenses used exceeds the number purchases.
Any such issues are brought to your attention in three ways:
- You will see an alert symbol in the top bar of the web site and more details on the My account page
- After a couple of days, all users of your app will see a warning message on the sync screen
- You will receive three email messages over a period of a week informing you of the problem
If the account alerts are not resolved after a period of time (approximately 9 days), the system finally blocks your app. At this point, your users will see the message:
Error: app blocked.To fix the problem, go to your My Account page, check the account alert and address it. Once the alert is no longer shown, each of your app users will need to run Sync once. This will fetch the latest app definition and their apps will then start running as expected.Usually, customers end up in this state because they did not see the email alert messages. Check your email settings and ensure that email from AppSheet is not sent to your junk email folder.
- You deployed an app when using AppSheet for free
- Your app isn't runnable or has governance policies preventing its execution.
Licenses used exceeds the number purchased
If you have an individual AppSheet account, the app might be blocked because the number of licenses used exceeds the number of licenses you've purchased.
To determine the total unique app users that are using your apps in your individual AppSheet account:
- Sign in to AppSheet.
- Select My account profile > Account settings.
- Click User activity in the upper-right corner of the page.
The total number of unique app users in your account is listed at the bottom of the page. You'll need to purchase at least that number of licenses to unblock your app. See Manage the subscription, licenses, and billing for an individual account.
Deployed an app when using AppSheet for free
If you have an individual AppSheet account and are using AppSheet for free, your app might be blocked because you've deployed your app, which is only supported with paid plans. To learn what is supported when using AppSheet for free, see Use AppSheet for free (prototype and personal use).
To return your app to the prototype state, do the following:
- Sign in to AppSheet.
- Open your app in the app editor.
- Select Manage > Deploy in the left navigation bar.
Or you can clickDeploy.
- Click Return to prototype state.
App is paused
You (the app creator) may have paused the app on the Manage > Deploy pane of the app editor. If you click Pause app, this prevents users of the app from making any changes to data and syncing the data successfully. When they try to sync, they will see a message: The app creator has blocked all data updates.
To fix this issue, resume the paused app:
- Sign in to AppSheet.
- Open the app in the app editor.
- Select Manage > Deploy in the left navigation bar.
Or you can click - Click Resume paused app.
