Solve other Cardboard issues

If you're having trouble using the Google Cardboard viewer or app, see if the steps below can help.

My phone returns to the home screen

1. Take your iPhone out of the viewer.
2. Close the Google Cardboard app .
3. Re-open the Google Cardboard app .
4. Put your iPhone inside the Cardboard viewer and gently close the top flap. If you push too hard, the flap could press the iPhone's Home button.

My phone is frozen

1. Restart your iPhone.
2. Reopen the Google Cardboard app .

The button doesn't work

If you have a button at the top of your viewer:

1. With your iPhone out of the viewer, close the flap that holds your iPhone.
2. Look into the viewer and find the tab that’s meant to touch the phone screen.
3. Press and release the viewer button. Make sure that the tab is:
   • Moved back and forth
   • Not pushed forward so that it’s in constant contact with the phone screen
   • Not stuck in a forward position

If the button still doesn't work, try a new Cardboard viewer.