If you don’t get notifications, check your Google Chat notification settings. Learn how to turn Google Chat notifications on or off.
If you don’t get any Google Chat notifications, you may need to update settings on your mobile device.
You can also update settings in Google Chat to resolve notification issues if you:
- Occasionally don’t get notifications
- Don’t get notifications for a specific space or group conversation, or
- Don’t get notifications for a specific 1:1 conversation
Check the notification settings on your mobile device.
- On your mobile device, open Settings.
- Tap Notifications
Chat.
- Make sure app notifications are turned on.
- Check if Google Chat app notifications are also turned on.
Close active browser tabs
On your computer, close active Gmail and Google Chat browser tabs. When you’re active in a browser, notifications appear there instead of the mobile app. If you’re not active in Google Chat, notifications appear on all devices signed in to your Google Account.
Make sure notifications are turned on for spaces grouped by topic or group conversation. Learn how to customize notifications for a space grouped by topic or group conversation.
Make sure notifications are turned on for spaces with in-line threading. Learn how to manage thread notifications in a space with in-line threading.
Make sure notifications are turned on for the conversation. Learn how to turn on notifications for a specific 1:1 conversation.
Tip: Notification settings for a 1:1 conversation are the same in the web and mobile versions of Google Chat. If you change notification settings for a conversation on the web, the same settings apply on your mobile app.