Data processor mode is currently only available for users on managed ChromeOS devices in these countries.
Delete User Data is a tool for organizations that have switched over to data processor mode, and offers a way for administrators to delete a user’s personal data in response to that user's deletion requests.
Permissions to access this feature
Delete User Data gives administrators the ability to search and delete a managed user’s personal data, both Service Data and Customer Personal Data. Similar to all other privileges, the Super Administrator has access to the Delete User Data tool.
We recommend that Super Administrators delegate the separate privilege for Delete User Data to the administrator responsible for these processes in your organization.
In order to enable the privilege for another admin, select Users
How to Delete User Data
- Log in to the Google Admin console
- Go to Devices
- Click Delete User Data
- Administrators can search for users by email address, to select those users whose data will be deleted
Note that not all Service Data is deleted through this process. Service Data processed by Essential Services for certain limited purposes (e.g., User Metrics) may be retained by Google and held for standard retention periods.
Terms and definitions
- Personal data has the meaning given to it in the GDPR, and includes both Customer Personal Data and Service Data.
- Customer Personal Data refers to personal data contained within Customer Data. Customer Data is the data provided to Google by or on behalf of customers or their managed end users through the Essential Services, and/or received via the Essential Services by customers or their managed end users.
- Service Data refers to personal data that Google collects or generates during the provision of Essential Services to customers.
Data available for download with this tool
The table below describes whether personal data is processed by an Essential Service, and if it can be deleted using the Delete User Data tool.
| Essential Services | Covered by the tool | Notes |
|---|---|---|
| Accessibility—Image Annotation | N | This service does not process personal data |
| Accessibility—Text-to-Speech | N | This service does not process personal data |
| Accessibility—Speech-to-Text | N | This service does not process personal data |
| Application Platform Metrics | N | Personal data processed by this service is pseudonymized and not tied to an identifiable individual or device |
| Autofill (excluding payment information) | Y | Covered by Chrome Sync downloads |
| Calculator | N | Personal data processed by this service is pseudonymized and not tied to an identifiable individual or device |
| Camera app | N | Personal data processed by this service is pseudonymized and not tied to an identifiable individual or device |
| Canvas app | Y | — |
| Cast Moderator | N | Personal data processed by this service is pseudonymized and not tied to an identifiable individual or device |
| Chrome Sync | Y | — |
| Chrome Update | N | Personal data processed by this service is pseudonymized and not tied to an identifiable individual or device |
| Chrome Variations | N | This service does not process personal data |
| Chromebook Recovery Utility | N | This service does not process personal data |
| Crash Report | N | Personal data processed by this service is pseudonymized and not tied to an identifiable individual or device |
| Cursive app | Y | — |
| Enrollment / Device Verification | Y | This service does not process Customer Personal Data, only Service Data |
| Federated Analytics & Federated Learning | N | This service does not process personal data |
| Files app | Y | Covered by Google Drive Syncing downloads |
| Google Drive Syncing | Y | — |
| Kiosk Mode | N | This service does not process personal data |
| Location Services | N | Personal data processed by this service is not directly tied to authenticated users or identifiable devices |
| Managed Guest Sessions | N | This service does not process personal data |
| Password Leak Detection | Y | Covered by Chrome Sync downloads |
| Password Manager | Y | Covered by Chrome Sync downloads |
| Permission Suggestions | N | Personal data processed by this service is not directly tied to authenticated users or identifiable devices |
| Phone-as-a-Security-Key | N | This service does not process personal data |
| Policy Management | N | This service does not process personal data |
| Quick Answers - Translation | N | This service does not process personal data |
| Safe Browsing | N | Personal data processed by this service is pseudonymized and not tied to an identifiable individual or device |
| Safe Sites | N | Personal data processed by this service is pseudonymized and not tied to an identifiable individual or device |
| Screencast | Y | — |
| Spell Check (Basic) | N | This service does not process personal data |
| Spell Check (Enhanced) | N | This service does not process personal data |
| Time Services | N | Personal data processed by this service is not directly tied to authenticated users or identifiable devices |
| Translate | N | This service does not process personal data |
| User Metrics | N | Personal data processed by this service is pseudonymized and not tied to an identifiable individual or device |
| User & Device Reporting | Y | — |
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