You can view and download invoices from the billing summary in your advertiser’s billing profile in Display & Video 360. You can also find and the same costs on your invoice in reporting by creating a billing report. For accuracy, make sure to use the same date range, dimensions, and metrics in your invoice.
Before you start
Things to note when comparing your invoice with your billing report:
- The total invoiced amount (Billable Cost in reports) is equal to the sum of the positive line items listed on your invoice (in reporting as Media Cost + Platform Fee + Data Fees + Other Fees).
- Billable Cost doesn't include Refund Billable Cost (displayed as negative line items on the invoice). These are two separate metrics.
- Tax information is not available in reporting.
Match report details with your invoice
Make sure the following details in your report match your invoice's details:
- Date Range: Match the invoice month(s) of service (for example, if the billing month is January, choose Jan 1 to Jan 31). Invoices are created on a monthly basis, and only activity for the billing month will be shown on an invoice.
- Report template: Choose a Standard report with a Billing or Refund template to use common metrics and dimensions.
- Filters: Always show entire partner accounts.
- Dimensions: Choose dimensions that match the invoice level setting in the billing profile used by your advertiser or partner.
- Currency: Check your default currencies in your advertiser or partner and match your invoiced currency. For example, if your invoice uses USD, choose USD. If a partner has advertisers with different currencies, the rate is based on the media cost in the currency of the contract. You can run reports on billable cost in the currency of the contract.
| Invoice | Offline report metrics | |
| Platform fee | Platform fee | = Billable Cost |
| Media Cost | Media Cost | |
| Other Fees (formerly 'Third Party Fees') | Not available* | |
| Refunds and automated credits | Refund Media Cost | = Refund Billable Cost |
| Refund Platform Fee | ||
| Total cost | = Billable Cost - Refund Billable cost + taxes | |
* There isn't a metric that consolidates the fees invoiced as "Other fees" together. To determine this fee, subtract Media Cost, Platform Fee, and Data Costs from the total Billable Cost. For a detailed breakdown of fees, you can pull a report of all fees. Keep in mind that the fees in "Other fees" might be reported but not charged.
If you believe there is an error in your billing, such as a wrong amount charged or an incorrect rate, please contact billing support for review and possible corrections.
Create a billing or refund report
- Sign in to Display & Video 360.
- Click Reports, then Instant & offline. The instant reports page opens with some suggested report templates.
- Click View all to view more templates.
- Click the Billing or Refund template.
- Select a start date and end date that matches your invoice's months of service. For example, if the billing month is January, choose Jan 1 to Jan 31.
- If needed, add a partner filter. Make sure the filtering isn't narrower than the invoice level settings.
- Choose report dimensions that are available at the invoice level set for your billing profile. For example, if your billing profile uses partner level billing, choose partner-level dimensions.
- Make sure the report currency matches your invoice's currency.
Request a Display & Video 360 billing report
If you run into difficulties with creating the report yourself or don't have access, you can request the billing report from the invoicing team. Responses typically take 48 hours.
To request a billing report, email dv360-invoicing@google.com. In the email, provide the following information:
- Billing customer number
- Network/partner IDs
- Advertiser ID (optional)
- Campaign ID (optional)
If you need billing reports for other products, you can file separate requests or create your own reports. To avoid delays, send a separate email for each request. If you send one email with multiple addresses in the to: field, your requests will be routed incorrectly. For instructions, go to:
Details in the requested billing report
- Invoice number
- Billed date
- Due date
- Operating unit
- Customer number
- Customer name
- Contract ID
- Contract name
- Network ID
- Network name
- Advertiser ID
- Advertiser name
- Campaign ID
- Campaign name
- Billing invoice Code
- Fee name
- Unit of measure
- Currency
- Unit Price
- Quantity
- Invoice amount
