My Google Fi account was put on hold

If your Google Fi service was put on hold, it's likely because of a declined payment. You must pay the overdue amount to reactivate your account. There are also a few other reasons why your account might be on hold:

  • We think someone stole your phone or got unauthorized access.
  • We notice suspicious activity.
  • We notice a violation of our terms of service.

What happens to your service

While your account is on hold, you can't:

  • Make or receive calls
  • Send or receive texts
  • Use cellular data
  • Use your Google One subscription if you're on the Unlimited Plus plan

You can still find your account and billing history in the Google Fi app and website.

Fix a declined payment

To reactivate your account, pay the overdue amount. If you open the Google Fi app or website, there’s a message at the top about where to make a payment. Learn to fix a declined payment.

If you have a financed device, you should also make sure your device payments are current.

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Get to know Fi

Learn why Fi is a different kind of phone plan and how to get the most out of your Google Fi service. Get step-by-step guides and instructional videos on how to sign up, transfer your number, create a group plan, switch your price plan, etc.

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