Important: At this time, Google Fi doesn't support Real Time Text (RTT).
Contact support
Google Fi questions
To reach Google Fi support on your TTY device, dial 711 and ask to connect to Google Fi support at 1-844-TALK2Fi.
If Google Fi support at 1-844-TALK2Fi is closed or you want to request a call back, complete the form to get a call from a Google Fi Support Expert.
Learn how to view or download your billing statement.
General accessibility questions
If you have questions about assistive technology or other Google products, go to the contact page for the Google Disability Support team. Then, select a support option.
Call relay services
You can use 711 to call Telecommunications Relay Services (TRS). The relay service helps people with hearing or speech disabilities make phone calls through an operator.
Note: If you need to reach emergency services, use TTY to call 911 directly. When possible, do not rely on 711 in the event of an emergency.
Android accessibility features for your phone
Android accessibility features and apps let you customize your Android device to suit your needs. You can use services and tools such as a screen reader (TalkBack), switch access, and braille support. You can also customize settings such as captions, magnification gestures, large text, high-contrast text, and more.
You can enable TalkBack immediately when you set up your new Android device.
Learn more about all Android accessibility features.
Hearing aid compatibility
Turn on hearing aid compatibility
- Open your device's Phone app.
- Tap Menu
.
- Tap Settings
Accessibility.
- Check or uncheck the box next to “Hearing aids.”
Hearing aid compatible phones
Currently, Google Fi offers these hearing aid compatible handsets:
| Device | Hearing Aid Compatibility | Manufacturer | FCC ID |
| Pixel 9 | M3 & T4 | A4RG2YBB | |
| Pixel 9 Pro XL | M3 & T4 | A4RGGX8B | |
| Pixel 9 Pro | M3 & T4 | A4RGR83Y | |
| Pixel 9 Pro Fold | M3 & T4 | A4RGGH2X | |
| Pixel 8a | M3 & T4 | A4RGKV4X | |
| Pixel 8 | M3 & T4 | G9BQD | |
| Pixel 8 Pro | M3 & T4 | G1MNW | |
| Pixel Fold | M3 & T4 | A4RG9FPL | |
| Pixel 7a | M3 & T4 | A4RGWKK3 | |
| Pixel 7 | M3 & T4 | A4RGVU6C | |
| Pixel 7 Pro | M3 & T4 | A4RGE2AE | |
| Pixel 6a | M3 & T4 | A4RGX7AS | |
| Pixel 6 | M3 & T3 | A4RGB7N6 | |
| Pixel 6 Pro | M3 & T4 | A4RG8V0U | |
| Pixel 5a with 5G | M3 & T4 | A4RG1F8F | |
| Pixel 5 | M4 & T3 | A4RGD1YQ | |
| Pixel 4a (5G) | M3 & T4 | A4RG025E | |
| Pixel 4a | M3 & T4 | A4RG025J | |
| Pixel 4 | M3 & T4 | A4RG020I | |
| Pixel 4 XL | M3 & T4 | A4RG020J | |
| Pixel 3a | M3 & T3 | A4RG020G | |
| Pixel 3a XL | M3 & T3 | A4RG020C | |
| Pixel 3 | M3 & T3 | A4RG013A | |
| Pixel 3 XL | M3 & T3 | A4RG013C | |
| Moto G7 | M4 & T4 | Motorola | IHDT56XP1 |
| Moto G 5G (2022) | M3 & T3 | Motorola | IHDT56AA3 |
| Moto G 5G (2023) | M3 & T3 | Motorola | IHDT56AJ8 |
| Moto G 5G (2024) | M3 & T3 | Motorola | IHDT56AQ3 |
| Moto G Play | M3 & T3 | Motorola | IHDT56ZD4 |
| Moto G Power (2020) | M3 & T3 | Motorola | IHDT56YL1 |
| Moto G Power (2021) | M3 & T3 | Motorola | IHDT56ZH1 |
| Moto G Power (2022) | M3 & T3 | Motorola | IHDT56ZP5 |
| Moto G Stylus | M3 & T3 | Motorola | IHDT56YN1 |
| Moto G Stylus 5G (2022) | M3 & T3 | Motorola | IHDT56AA4 |
| Moto G Stylus 5G (2023) | M3 & T3 | Motorola | IHDT56AL2 |
| Moto G Stylus 5G (2024) | M3 & T3 | Motorola | IHDT56AQ4 |
| Motorola Razr+ (2023) | M3 & T3 | Motorola | IHDT56AJ3 |
| Motorola Razr (2024) | M3 & T4 | Motorola | IHDT56AR7 |
| Motorola One 5G Ace | M3 & T3 | Motorola | IHDT56ZF2 |
| Samsung Galaxy A03s | M3 & T3 | Samsung | ZCASMA037U |
| Samsung Galaxy A13 5G | M3 & T3 | Samsung | ZCASMA037U |
| Samsung Galaxy A14 5G | M3 & T3 | Samsung | ZCASMA146U |
| Samsung Galaxy A15 5G | Conversational gain of 18dB | Samsung | A3LSMA156U |
| Samsung Galaxy A32 5G | M3 & T3 | Samsung | A3LSMA326U |
| Samsung Galaxy A35 5G | Conversational gain of 14dB | Samsung | A3LSMA356U |
| Samsung Galaxy A53 5G | M3 & T3 | Samsung | A3LSMA536U |
| Samsung Galaxy A54 5G | M3 & T3 | Samsung | A3LSMA546U |
| Samsung Galaxy A71 5G | M4 & T3 | Samsung | A3LSMA716U |
| Samsung Galaxy Note20 5G | M4 & T3 | Samsung | A3LSMN981U |
| Samsung Galaxy Note20 Ultra 5G | M4 & T3 | Samsung | A3LSMN986U |
| Samsung Galaxy S20 5G | M4 & T3 | Samsung | A3LSMG981U |
| Samsung Galaxy S20+ 5G | M3 & T3 | Samsung | A3LSMG986U |
| Samsung Galaxy S20 Ultra 5G | M3 & T3 | Samsung | A3LSMG988U |
| Samsung Galaxy S21 5G | M3 & T3 | Samsung | A3LSMG991U |
| Samsung Galaxy S21+ 5G | M3 & T3 | Samsung | A3LSMG996U |
| Samsung Galaxy S21 Ultra 5G | M3 & T3 | Samsung | A3LSMG998U |
| Samsung Galaxy S22 | M3 & T3 | Samsung | A3LSMS901U |
| Samsung Galaxy S22+ | M3 & T3 | Samsung | A3LSMS906U |
| Samsung Galaxy S22 Ultra | M3 & T3 | Samsung | A3LSMS908U |
| Samsung Galaxy S23 | M3 & T3 | Samsung | A3LSMS911U |
| Samsung Galaxy S23+ | M3 & T3 | Samsung | A3LSMS916U |
| Samsung Galaxy S23 Ultra | M3 & T3 | Samsung | A3LSMS918U |
| Samsung Galaxy S24 | Conversational gain of 15dB | Samsung | A3LSMS921U |
| Samsung Galaxy S24+ | Conversational gain of 9dB | Samsung | A3LSMS926U |
| Samsung Galaxy S24 Ultra | Conversational gain of 18dB | Samsung | A3LSMS928U |
| Samsung Galaxy Z Flip3 5G | M3 & T3 | Samsung | A3LSMF711U |
| Samsung Galaxy Z Flip4 | M3 & T3 | Samsung | A3LSMF936U |
| Samsung Galaxy Z Flip5 | M3 & T3 | Samsung | A3LSMF731U |
| Samsung Galaxy Z Flip6 | 14dB (with hearing aids) and 16dB (without hearing aids) | Samsung | A3LSMF741U |
| Samsung Galaxy Z Fold4 | M3 & T3 | Samsung | A3LSMF721U |
| Samsung Galaxy Z Fold5 | M3 & T3 | Samsung | A3LSMF946U |
| Samsung Galaxy Z Fold6 | 16dB (with hearing aids) and 19dB (without hearing aids) | Samsung | A3LSMF956U |
Rating System: The rating system (M1 through M4 for microphone or T1 through T4 for telecoil) helps you identify handsets that are designed to be compatible with hearing aids. Typically, the higher the M or T rating assigned to a phone, the less interference. Phones that receive a rating of 3 or 4 usually cause the least amount of interference. FCC rules require that phones with ratings of 3 or 4 (which are deemed to be hearing aid compatible) be labelled.
The ratings are not guaranteed. Results depend on your specific hearing device and hearing loss. If your hearing device happens to be vulnerable to interference, you may not be able to use a rated phone successfully. The best way to evaluate a rated phone for your needs is to try it out with your own hearing device.
Functionality: Hearing aid compatible handset functionality tiers are based on the following criteria:
- Best: Devices featuring higher-end design, material and finish, paired-up with a more sophisticated user interface and functionalities. (Currently, all Google Fi phones are within this tier.)
- Good: Entry-level phones with straight-forward features, applications, and design.
Note: Handsets with Wi-Fi or Voice Over LTE (VoLTE) calling capabilities may not have been tested for hearing aid compatibility in these calling modes.
If you didn't buy your phone from Google Fi or the Google store, check with your phone's manufacturer for details.
For additional information on hearing-aid compatible and non-hearing aid-compatible handsets generally, please visit the Global Accessibility Reporting Initiative (GARI) website at https://www.gari.info/.
Turn TTY mode on or off
- Open your device's Phone app.
- Tap Menu
- Tap Settings
- Tap TTY mode.
- Select from the available options.