Your Google Fi group owner and managers can remove members from your group. Each member can leave a group at any time.
When you decide to leave or someone removes you from your group, you can:
- Join other groups.
- Create your own Google Fi account.
- You must be over 18 years old to create an account.
- Port out your number to Google Voice or another carrier.
Group owners and managers are not able to manage phone numbers for other members. Each member must get their own port-out information.
If someone removes you from a group, your service is cut off. You have 60 days to port out your number, or we automatically release it. Your group owner is responsible for any pending charges from before you leave or they remove you.
Leave a plan as a group member- On your device, open the Google Fi app
or sign in to fi.google.com.
- Select Manage plan
Leave Google Fi.
- If Leave Google Fi is unavailable, select Contact us for more help.
- A child’s account cannot leave the group on their own. The owner must remove these accounts.
When a group member leaves a plan:
- If you’re a group member, you can transfer your phone number to another Google Fi plan, Google Voice, or another provider.
- If they have a financed device, the leftover balance is charged to the group bill and the owner pays the balance.
- If the group member's device is enrolled in Google Fi device protection, its enrollment is discontinued.
- On your device, open the Google Fi app
- Select Manage plan
- If Leave Google Fi is unavailable, select Contact us for more help.
- When the group owner leaves the plan:
- The owner cancels their service, data, calls, and texts.
- The owner can transfer their number to another Google Fi plan, Google Voice, or another provider.
- If the owner's device is enrolled in Google Fi device protection, its enrollment is discontinued.
- If another group member's device is enrolled in Google Fi device protection, its enrollment is discontinued when the member who uses the enrolled device leaves the group plan.
- The owner continues to pay for financed devices that belong to other group members. When a member that finances their device leaves the plan, the group bill is charged for the rest of their balance.The owner pays this balance.
The owner also chooses when to end service for the other group members:
Option 1: Keep their service active until they leave
- Group members will continue to have service and data for up to 60 days or until they leave the group plan. The group bill is charged for service and data and the owner still pays the bill.
- When leaving, group members can transfer their phone numbers to another Google Fi plan, Google Voice, or another provider.
- If no action is taken after 60 days, the phone number is automatically released.
Option 2: Cancel their service immediately
- Calls, texts, and data are cut off immediately.
- Group members can still transfer their phone numbers to another Google Fi plan, Google Voice, or another provider.
To remove a group member:
- Open the Google Fi app
- Under "Manage plan," select the group member to remove.
- Select Remove.
Each user you remove gets an app notification and email with their Google Fi account transfer info.
The member you remove has 60 days to transfer their number to:
- Another Google Fi plan
- Google Voice
- Another provider
If the group member doesn’t transfer their number after 60 days, we automatically release their phone number.
Important: After you leave a group plan or remove a member from your group plan, the group owner or member is notified immediately. When you do this, make sure you’re in a safe location.
If you’re a survivor of domestic abuse looking to file a line separation request, note that you can leave a group plan or remove someone from your group plan at any time. Check the above sections for instructions on how to do this.
If you need additional help with line separation, check this resource and file this submission form. This includes transferring the accounts of people in your care to a new plan.