If you're moving to an address where Google Fiber service is available (that already has a Fiber Jack), you can take your GFiber Phone equipment with you and use it at your new location. Contact us and we'll transfer your account from your current address to your new address.
Once your account information is updated, you're ready to set up GFiber Phone in your new location. You can either:
- Make an appointment to have a Google Fiber technician install your GFiber Phone service. (Some installations require a Google Fiber technician to install your equipment. If this is the case, our customer support team will let you know when to contact us to transfer your account information.)
- You can also choose to install the equipment yourself by following the steps outlined in this self-install video.
Make sure that your router is connected and your Google Fiber internet service is active.
Connect the GFiber Phone Box to your router using the Ethernet cable provided in your GFiber Phone Box kit. Don’t have a spare Ethernet port? You can use an Ethernet adapter or switch.
Connect your phone to the GFiber Phone Box using a telephone cable.
Connect the power adapter to the GFiber Phone Box and plug it into a power outlet.
Your GFiber Phone service will become active immediately. If you set up voicemail the first time you installed GFiber Phone, you can skip this step. If you've never set up GFiber Phone voicemail, or you just want to record a new message, use the steps that follow.
Dial *99 from your primary GFiber Phone (landline or mobile phone) and follow the prompts to set up your voicemail.
If you're transferring an existing phone number to GFiber Phone, your number transfer will complete automatically within five business days. We will send you an email with a temporary number to use until your number transfer is complete. (When moving your GFiber Phone equipment to a new address from an existing address, this is an unlikely occurrence. )
If you set GFiber Phone options when you installed GFiber Phone the first time, you can skip this step, or if you'd like to make changes, sign in to Fiber using the name and email you use for your Fiber account and select Phone from the navigation menu. GFiber Phone settings let you:
- Forward your GFiber Phone number to another number
- Specify the types of incoming calls you'll accept
- Manage your calls and set Do Not Disturb options
- Set a ring schedule, and more!