The Ace Pass data plan enables an LTE connection that powers calling, messaging and location sharing, without needing your child to have their own phone or additional data plan.1 Plus, it also gives your child access to all the games in the Fitbit Arcade to get them moving.2
Fitbit Ace LTE automatically connects to an LTE network when you purchase one of our two Ace Pass data plans (monthly plan or annual plan).
Annual Ace Pass data plan holders are eligible for an Ace Band on us. When you have purchased an annual plan, you’ll receive an email with a code you can use online at our Google Store to receive a bonus Ace Band. Codes are valid for 90 days.When setting up a new Fitbit Ace LTE, you’ll be guided through the process to get an Ace Pass. An Ace Pass is required to complete activation when setting up the watch for either yourself or your child.
Each Fitbit Ace LTE requires its own Ace Pass. Here’s the sequence of steps during the setup flow that lead to the Ace Pass subscription:
If your child wears the Fitbit Ace LTE
- Open the Fitbit Ace app
. If you have an existing Ace Pass for another Fitbit Ace LTE device, tap on your Google Account icon in the top right
Tap Add a Fitbit Ace LTE
- Select My child will wear the watch.
- Select an existing Google Account or create a child account.
- Tap I accept on the Terms of Service screen.
- Tap Agree on the Privacy Notice screen.
- On the plan selection screen, select a subscription plan
- Select a payment method. If you haven’t added one yet, you’ll be asked to enter your card information.
- Review the Order summary
If you wear the Fitbit Ace LTE
- Open the Fitbit Ace app
- Select I will wear the watch.
- Select an existing Google Account or create a Google Account.
- Tap I accept to agree on the Terms of Service screen.
- Tap Agree to agree on the Privacy Notice screen.
- Pass your phone to your parent to complete the subscription payment and provide parental consent
- On the plan selection screen, your parent will need to select a subscription plan
Tap Select Plan.
- Select a payment method. If your parent hasn’t added one yet, they’ll be asked to enter their card information.
- Your parent will review the Order summary
How to cancel your Ace Pass
- Open the Fitbit Ace app
- Tap your profile picture or initials.
- Tap Subscriptions
- On the Subscriptions and Services screen, tap Manage on the Ace Pass card.
- Scroll to the end of the page
- Tap Cancel subscription to confirm.
How to claim your bonus Ace Band
When you purchase an annual Ace Pass, you receive an Ace Band from us. We’ll email you a redemption code after your Ace Pass is activated.
Redemption codes can be redeemed on the Google Store and are valid for 90 days from the date your Ace Pass is activated.
To redeem your code, visit store.google.com, add your desired Ace Band to your cart and enter the code during checkout.
Google Store Promotion Terms apply.
1 The LTE service included with the Ace Pass data plan is not available on all carrier networks or in all areas. LTE service, speed and performance depend on many factors including, but not limited to, carrier network capabilities, device configuration, network traffic, data use, location, signal strength and signal obstruction. Roaming is not included. Calling, messaging, and location sharing are dependent upon network connectivity and other factors and may not be reliable for emergency communications or available in all areas. Airplane mode disables calling, messaging and location sharing. Fitbit Ace LTE is not capable of calling emergency services, another Fitbit Ace LTE device, or a phone without the Fitbit Ace app installed. Location sharing is available only for users with a supervised Google Account. To locate your child’s device, it must be powered on, recently active, and connected to the internet.
2 A wifi connection is required in order to receive game updates.