Using Fitbit Ace LTE, your child can call and message their:
- Parents
- Siblings in the same Google Family group with their own Fitbit Ace LTE or Ace app
- Google Family group members through a Family group chat
- Up to 20 contacts who are adults or caregivers over the age of 13 or siblings with the Ace app installed
If you can’t make calls or receive messages, refer to Fix phone call and messaging issues on Fitbit Ace LTE.
Requirements
- An active Ace Pass data plan
- An Internet connection on the Fitbit Ace LTE, either WiFi or LTE
- Contacts must have a Google account and the Ace app installed or a Fitbit Ace LTE. To learn more, go to Add and manage contacts on Fitbit Ace LTE.
- If adding a contact with their own Fitbit Ace LTE (such as a sibling), they must be in the same Google Family group as your child.
Calls, messages, and voice messages
On your watch
- On Fitbit Ace LTE, press the top side button once.
- Under 'call' or 'message', tap the contact’s name or Family chat
. To learn more about Family chat, go to Create and manage a Family group chat.
- The name of the contact or parent who set up the device should always be displayed. If contacts aren't listed, check the possible reasons at Add and manage contacts on the Fitbit Ace LTE.
- Call: Tap
- Draft and send a message: Select a template response or scroll to the bottom to use the keyboard
to send a message.
- Emoji: Tap
select the emoji that yo want to send.
- Audio message: Tap and hold the microphone
icon to record your message. Then tap Send
to send the message.
- Voice to Text message: Scroll to the bottom to find the keyboard then tap the microphone
Notifications of missed calls and messages
-
A white dot on the homescreen below the time indicates that a new notification is available. To check the notification tray, swipe up from the homescreen.
-
If your Fitbit Ace LTE is unable to receive notifications, go to Get notifications and fix common issues.
On the Fitbit Ace app
- On the child card, tap either Call
to place a call or Message
to draft a message.
- To start a Family chat, tap on Family chat
at the bottom of the home screen.
- Your call and message history is displayed under ‘Message.’
Missed calls
If you have missed calls that you weren’t notified of, make sure that incoming call notifications are turned on on the Fitbit Ace app. For more details, go to Fix phone call and messaging issues on Fitbit Ace LTE.