Replace or file a warranty claim for Fitbit Ace LTE

Step 1: Troubleshoot the problem

If you experience any of these issues with Fitbit Ace LTE, these articles can help:

• Fix a blank screen or an unresponsive Fitbit Ace LTE
• Fix a Fitbit Ace LTE that won't charge
• Fix Fitbit Ace LTE setup and phone pairing issues
• Fix account and password issues for Fitbit Ace LTE
• Fix WiFi and LTE connection issues on Fitbit Ace LTE
• Fix calling and text message issues on Fitbit Ace LTE

Step 2: Replace your Fitbit Ace LTE

For issues you cannot fix or for lost or damaged watches or watch parts, review your Fitbit Ace LTE warranty using the Hardware Warranty Center to check the options available for requesting a replacement.¹

1. Find your Fitbit Ace LTE serial number.
2. Pick your support option:
   1. Preferred Care: If you purchased Preferred Care, you can make a claim by talking with us. Learn how to make a claim.
   2. Under warranty: If your Fitbit Ace LTE is under warranty and your claim is covered, you can get your Fitbit Ace LTE replaced by talking to us. 
   3. Out of warranty: If your Fitbit Ace LTE is out of warranty or your claim isn't covered, you may be able to purchase a replacement for your device at a discounted price (without the charging cable and the band).
      Important: You will need to contact the Google Store for out-of-warranty claim support even if you bought your Fitbit Ace LTE at another retailer. Check the Hardware Warranty Center.
3. Contact us for more information or to start the replacement process.

_{¹ Replacements not available at all times and in all areas and for the version of the Fitbit Ace LTE you previously purchased. Colors may vary and change over time. Not all colors are available in all areas.}