You can send feedback about your Fitbit Ace LTE from the Fitbit Ace app 
Before you send feedback
Troubleshoot
Learn how to fix common issues on the Fitbit Ace LTE:
- Fix a blank or unresponsive Fitbit Ace LTE screen
- Fix a Fitbit Ace LTE that won't charge
- Troubleshoot Fitbit Ace LTE set up issues
- Fix account and password issues for Fitbit Ace LTE
- Fix Wi-Fi, LTE, connection issues on Fitbit Ace LTE
- Fix calling and messaging issues on Fitbit Ace LTE
Ask the experts
Before reporting an issue, try posting your question to the community help forum, where our Product Experts and other Fitbit Ace LTE users can help you.
Discover features
Explore features and apps available on Fitbit Ace LTE in the Help Center.
Submit feedback
- On your phone, open the Fitbit Ace app
- Tap your profile picture on the top right.
- Select Feedback.
- Tap Get started.
- Follow the prompts to describe the issue.
- In the bottom right corner, tap
to send.
If you submit a feedback report, you won't get a reply. If you need help fixing an issue, please contact us.
You may be asked to include a case ID into the feedback descriptions if you’re already interacting with Customer Support.