Nest has discontinued support for Nest Secure. Your Nest Secure will no longer connect to Cloud services, therefore it will no longer work in the Google Nest app and won't connect to the Internet.
What this means for you:
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Support for Nest Secure has ended. You can no longer use the Nest app to check the status of your Nest Secure, control your Nest Secure devices or receive notifications from your alarm system.
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We do not recommend using Nest Secure going forward. Nest Secure will no longer receive software or security updates, so you may experience an unpredictable degradation in performance if you attempt to continue using it (for example, in offline mode).
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If you previously used a Nest Guard to connect your Nest x Yale lock to Wi-Fi, you will need to take action to reconnect your lock.
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If you had a mobile backup service, it will be proactively cancelled.
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Eligible Nest Secure users have been emailed with instructions on how to redeem an offer to make the transition away from Nest Secure easier.
For more information, please see this community forum post.
Keep your Nest x Yale lock connected to Wi-Fi
You can no longer use Nest Guard as a bridge to connect your Nest x Yale lock to Wi-Fi. Only a Nest Connect will be able to connect your lock to Wi-Fi. If your lock goes offline, you will not be able to operate your lock with the Nest app, but you will still be able to operate it with the keypad.
If you previously used Nest Guard as a bridge to connect your Nest x Yale lock to Wi-Fi, you must take action to replace your Nest Guard with a Nest Connect. Eligible users received an email in January 2024 with instructions on how to receive a Nest Connect at no cost. Once you have a Nest Connect, refer to the Help Centre article, Keep your Nest x Yale lock connected after support ends for Nest Secure to reconnect your lock.
If you currently own a Nest Connect, you may need to move it closer to your Nest x Yale lock to connect it to Wi-Fi. If your lock is out of range of a Nest Connect and goes offline, you will not be able to operate your lock with the Nest app, but you will still be able to operate it with the keypad.
To install a Nest Connect, refer to the Help Centre article, Set up Nest Connect.
For more details, check the frequently asked questions in this Nest Secure community forum update.
Mobile backup service discontinued
We have discontinued support for mobile backup service. If you have a mobile backup service subscription, it will be cancelled by 20 May 2024.
Get support for Nest Secure
If you have a question or problem, you can get answers in our Nest Secure Help Centre or ask other Nest Secure owners in the Google Nest Community. You can also contact our support team for Nest Secure issues not covered by our online resources.
Recycle your Nest Secure
We can help you recycle your Nest Secure. Our third-party recycling partner will send a postage-paid delivery label to your inbox.