Here are answers to some common questions about the account that you use with the Nest app.
How do I make my account more secure?
For an added layer of security, we recommend enabling 2-Step Verification on your account. Whenever you sign in, you’ll need to enter a temporary, unique code that’s sent to your phone.
If you’re using a Google Account, learn how to protect your account with 2-Step Verification.
If you’re using a Nest account where you sign in with an email address and password, you can learn how to add 2-Step Verification to your account in the Nest app. If you haven’t added 2-Step SMS Verification to your account by 4 May 2020, 2-Step email Verification will be added to your account automatically.
How do I change my account email address?
Bear in mind that all email alerts, home reports and other messages from Google Nest will be delivered to the new email address.
If you’re using a Nest account, follow the instructions below.
- Open the Nest app and select Sign in with Nest at the bottom of the screen.
- Enter your email address and password, then tap Sign in.
- Tap Settings
.
- Select Account, then Manage account.
- Tap Account Security, then Email address.
- Enter your current account password and the new email address. Retype your new email address to confirm.
- Tap Save changes.
- Check your new email address for a message from account@nest.com. Tap or click on the included link to verify the new address.
If you don't get the email after a few moments, you might have entered the wrong email address. Double-check that you spelled your new email address correctly.
If you’re using a Google Account, you may be able to change your email address. Learn more at Change the email address for your account.
If you aren’t able to change your email address and still want to use a different email address, you can create a new account, but you’ll have to remove and reset your Nest products and then set them up again in the new account. Anyone who shares access to your home will also lose access to the home and will need to be re-invited to the home.
Can I share my account with someone else?
No. You should never share your account password with anyone. This can compromise the security of your account and cause unexpected behaviour with features like home automation.
You can invite your friends and family to share access to your home. Each person will be able to sign in with their own account and use the Nest app on their phone to view and use the Nest products in your home.
After you migrate to a Google Account, only invite people that you trust to become home members. Keep in mind that when someone becomes a member of a home, they can add new devices, use and change existing device settings, link to other services in certain cases and add or remove other members, including you.
Things to bear in mind:
- If you haven’t migrated your Nest account to a Google Account, you can only invite existing Nest accounts to your home. This means you’ll have to migrate before family members who have created or migrated to a Google Account can join the home.
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Owner of a Nest home with a Nest account | Owner of a Nest home with a Google Account |
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Invite family or home member with an existing Nest account |
Yes |
Yes, but the family or home member will have to migrate to a Google Account before joining the home. |
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Invite family or home member with a Google Account |
No, the Owner of the home will have to migrate the home to a Google Account. |
Yes |
If you have an existing non-migrated Nest account and want to invite people to your home, learn about Family Accounts and how to share access to your Nest home
If you have migrated to a Google Account, learn how you can share a home and devices in the Google Home app.