The Nest Renew1 web portal lets you manage settings for your thermostats.
Manage account information and settings
You can find your account information on the Nest Renew portal in your web browser.
Settings
On your computer
-
Sign into the Nest Renew portal in your web browser.
-
Select Settings. Here you can view and update account information like your home address, phone number, and more.
In the Home app
- Open the Home app
.
- Tap Settings
Subscriptions.
- Tap Nest Renew
.
- This is where you find your join date.
- To continue with other information, tap Visit your Nest Renew page.
Change your address
On your computer
-
Sign in to the Nest Renew portal in your web browser.
-
Select Settings
.
- Under “Home information,” go to “Service Address” and select Edit.
- Add your new address.
In the Home app
- Open the Home app
- Tap Settings
- Tap Energy Shift
.
- Tap Partner address
- Tap Save.
Add or edit your rate code
When applicable, you can add or edit your rate code.
On your computer
-
Select Settings.
-
Utility information go to Rate Code / Tariff and select Edit.
- Select your new Rate Code.
In the Home app
- Open the Home app
- Tap Settings
- Tap Energy Shift
.
- Tap Rate code
Edit Peak time settings
The Default Peak times are set to 4:00 PM to 9:00 PM as this is the common peak time among users. To update your hours:
- Sign into the Nest Renew portal in your web browser.
- Select Settings.
- Under Energy Shift Settings, go to Prioritize cheaper energy and under Peak Time, click Edit.
- Adjust the Start and End Times.You can also turn Weekends Included on or off if you want to include or exclude Saturdays and Sundays in the Peak Time.
- Click Save.
Add or edit your utility provider
When applicable, you can edit your utility provider’s information.
- Sign into the Nest Renew portal in your web browser.
- Select Settings.
- Utility information go to Utility and select Edit.
- Enter your current utility provider.
Change your email settings
- At the bottom of a Nest Renew email click Manage Preferences. This takes you to a webpage titled Your message preferences.
- Select the emails you want to get from Nest Renew.
Note: Some emails provide critical information, like a monthly receipt, and you can't unsubscribe from them.
Cancel Nest Renew
On a computer
-
Sign into the Nest Renew portal.
-
Choose the home that's enrolled in Nest Renew that you want to cancel.
- At the top right, click the Google Account icon.
- Verify that the Google Account shown is the one you used to enroll in Nest Renew for the account you wish to cancel.
- Tap Settings
On your mobile device
-
Sign into the Nest Renew portal.
- Tap Settings.
- Tap Manage enrollment under Home information.
- Tap Unenroll my home.
- Tick the check box
- A confirmation page will appear to confirm that your home has been unenrolled from Nest Renew. Tap Done.
In the Home app
- Open the Home app
- Tap Settings
- Tap Nest Renew
- Tap Visit your Nest Renew page.
- Log in with your Google account.
- Tap Settings.
- Tap Manage enrollment under Home information.
- Tap Unenroll my home.
- Tick the check box
- A confirmation page will appear to confirm that your home has been unenrolled from Nest Renew. Tap Done.
If you switch to a new utility company
It’s not necessary to unenroll from Nest Renew if you switch energy providers. Nest Renew doesn’t replace or affect the service you receive from your electricity provider. Only your electricity provider (like a local electric utility) can provide you with the electricity that powers your home. That’s why you should also consider clean energy options from your electricity provider if they’re available to you.
If you move and switch to a new utility company, you can update your address in the Nest Renew portal.
Transfer Nest Renew
Nest Renew isn't transferable to other people. If you want to transfer ownership to someone else, unenroll and the new owner can then sign up themselves.
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1 Nest Renew requires 3rd or 4th generation Nest Learning Thermostat, Nest Thermostat E, or Nest Thermostat, connected to a Google Account. Adjustments only shift electricity usage from your heating and cooling. Available in select locations. Only available in areas served by major continental US grids, click here for more info. Prioritize clean energy only available for customers on certain electric utility time-of-use rates (check availability).