If your Google Nest Wifi Pro, Nest Wifi, or Google Wifi device isn't found in the setup list in the app, it might not be ready for setup, or you might have a temporary connection issue. If the device has been set up before, it might require a factory reset.
Note: When your router or point is ready for setup, the LED light will slowly pulse white if you have Nest Wifi or blue if you have Google Nest Wifi Pro or Google Wifi.
This article covers troubleshooting steps for Wifi device setup issues. If you want to set up a different device, you can find the instructions in Set up smart devices in the Google Home app.
- Close the Google Home app
, then try setup again.
- If you're using an iPhone or iPad, open your device's Settings app.
- Tap Bluetooth
turn on Bluetooth.
- Tap Privacy
- Tap Bluetooth
- Disconnect your router or point from power
- Make sure the power adapter is connected to a working wall outlet.
- If the device uses an Ethernet cable, check the connection. Note:
- Google Nest Wifi points don't have Ethernet ports.
- Make sure the cable is connected to both your modem and router or point.
- Make sure the modem is powered on.
- For Wifi devices, open your phone's Wi-Fi settings, then find the Wi-Fi network that matches the sticker on the bottom of your device. Connect to this network using the setup code on the bottom of your device as the password, then return to the app to continue setup.
- If your router or point still doesn't appear in the Google Home app, factory reset your device
- Note: A factory reset can take up to 10 minutes. Make sure to wait until the process is complete before you start setup.
If these steps don't work, contact us.
Example of Google Wifi and modem setup
