If you say “Hey Google” near two or more devices, such as your Google Nest or Home device and your Pixel Tablet or phone, multiple devices might turn on. Only one of the devices should respond.
Google selects the best device to respond to based on various factors, such as:
- Proximity of the device
- Type of request
- Capabilities of the device
Step 1: Update your Google app version
- On your phone or Assistant-enabled Tablet, open the Google app
.
- Tap your profile
Settings
- Check the version number.
- If your version is below 6.5, go to the Google app page.
- Tap Update.
Step 2: Add the same account to both devices
Important: If the phone that responds isn't yours, then these steps won’t fix the issue.
If you have multiple Google Accounts, add the account you used to set up Google Home to your device.
Step 1: Check which account you use on Google Home- On your Assistant-enabled device, open the Google Home app
.
- Touch and hold the screen on your device.
- At the top right, tap Device settings
- Check the Google Accounts linked to this specific device.
- On your device, open the Google Home app
- At the top, tap your Profile picture or initial.
- On the right of your email, tap the Down arrow
Add another account.
- To add your account, follow the steps.
- After you add the account, you don’t need to stay signed in.
Get more help or send feedback
Get help for Google Nest devicesContact us
- On your device, go to the Google Nest Help Center.
- At the top right, tap Contact us.
- Select how you want to contact us.
Send feedback
Your feedback helps us fix the issue. Learn how to send feedback about Google Nest.
Go to the help forum
You can ask questions and find answers in the Google Nest Help Forum.
Contact us or send feedback
- On your phone, open the Settings app.
- At the top right, tap Support.
- Select a contact method:
- Call us.
- Chat with us online.
- Send feedback.
- Your feedback helps us fix the issue.
Go to the help forum
You can ask questions and find answers in the Google Help Forum.
- On your Pixel Tablet, go to the Google Pixel Tablet Help Center.
- Tap Contact us.
- Select how you want to contact us.
Send feedback
- Open the Google app
- At the bottom right of the Home screen, tap More
- Enter information about your issue.
- Tap Send
.
Your feedback helps us fix the issue.
Go to the help forum
You can ask questions and find answers in the Google Help Forum.