Heat Pump Balance

You can change Heat Pump Balance settings from the Nest Sense menu on your thermostat or with the Nest app.

To use Heat Pump Balance, your thermostat must also be connected to Wi-Fi. If it isn't, you can use Early-On but your thermostat won't take specific measures to avoid expensive AUX heating.

Google Home app

Note: Use the Home app if you have a Nest Learning Thermostat (4th gen) or a Nest Thermostat.

Nest Learning Thermostat (4th gen):

1. Open the Google Home app .
2. Tap Favorites or Devices
3. Select your thermostat Thermostat .
4. Tap Equipment Heat pump.
5. Switch Use Heat Pump Balance on and choose a Heat Pump Balance setting.
6. Alternatively, turn Use Heat Pump Balance off and tap Advanced configuration to manually adjust your heat pump settings. For details, refer to Advanced configuration settings.

Nest Thermostat:

1. Open the Google Home app 
2. Tap Favorites or Devices
3. Select your thermostat Temperature preferences.
4. Select a Heat Pump Balance setting.

 Nest app

1. Tap Settings .
2. Select your thermostat.
3. Tap Heat Pump Balance.
4. Select a Heat Pump Balance setting.

On your thermostat

1. Press your thermostat ring to open the Quick View menu.
2. Select Settings .
3. Select Nest Sense.
4. Select Heat Pump Balance, then choose the setting you want.

Heat Pump Balance options

Keep in mind that no matter what setting you choose, the amount of AUX heating you use ultimately depends on your system. One system might not need to use AUX heating often, while another system might need to use AUX to keep the system heating, even if the Max Savings setting is selected.

• Max Comfort: This is the default setting for Heat Pump Balance. If you choose Max Comfort, your Nest thermostat will try to get your home to the temperature you want, even if it means using expensive AUX heat. Max Comfort generally gives you higher AUX lockout temperature, which means it'll typically turn on sooner and more often.

• Max Savings: If you choose Max Savings, your thermostat will try to use your AUX heat as little as possible to help increase your savings. Your lockout temperature will be set to a lower temperature, which means AUX heat will typically turn on later and less often.

• Balanced: If you choose balanced, your heat pump will use AUX heat when needed. Your lockout temperature will be between the temperatures used for Max Savings and Max Comfort.

• Off: If Heat Pump Balance is off, your thermostat will use your AUX heat based on the lockout temperature you set. The AUX lockout temperature can be changed in Settings Equipment Heat pump.

Advanced configuration settings (Nest Learning Thermostat 4th gen only):

• Aux upstage timer: The maximum amount of time the system tries to reach the desired temperature before AUX heat is enabled.
• Droop: The degrees below your target temperature that the indoor temperature must reach before using AUX heat.
• Minimum delay: The minimum amount of time after the start of a cycle before AUX heat can be used.

AUX heat is a second source of heat that comes with some heat pump systems. Heat pumps are the main source of heat most of the time, but they aren't effective when it's very cold outside. Your system can use AUX heat to help keep you comfortable in harsh weather or help change the temperature in your home quickly.

Heat pumps are very effective compared to most other heating systems but they take longer to heat your home the colder it gets outside. So, heat pumps are sometimes paired with powerful AUX heat, which is more expensive but can heat your home quicker.

AUX heat can turn on when it's too cold outside or when your heat pump needs to defrost.

Your Nest thermostat can use Wi-Fi to check the outdoor weather conditions near your home. When the weather outside gets colder than your lockout temperature, your thermostat will start using AUX heat.

• If you have a heat pump with AUX heat, your Nest thermostat will use Heat Pump Balance to determine your lockout or breakpoint temperature automatically. This means you won't need to set a lockout temperature yourself, as your Nest thermostat will set one for you.
• If you have a dual-fuel system—a type of system with a heat pump outside and a separate heater installed inside your home—you won't be able to use Heat Pump Balance. If you have a dual-fuel system, you can set a lockout temperature manually in the Nest thermostat's Equipment menu.

• If your system blows air through vents in your home, you have a forced-air system, but you might not have a heat pump. If your forced-air system doesn't have a heat pump, your system will use Early-On instead.
• If your floors warm up to heat your home or you have radiators, True Radiant will appear as an option in the Nest Sense menu.
  • If you have a Nest Learning Thermostat (4th gen) or a Nest Thermostat, you'll find this option under Early-On.
• If your system has a heat pump, but there's no Heat Pump Balance setting in the app or on your thermostat, your thermostat might not be wired correctly.

Check your thermostat's wiring

Important: Do not touch the wires in your thermostat while you check them.

1. Pull off your thermostat's display. If there's no wire in the O/B connector, your system isn't configured as a heat pump.
2. If you don't have a wire in the W2/AUX connector, you don't have AUX heat. Heat Pump Balance controls AUX heat. Since you don't have AUX heat, Heat Pump Balance won't appear as an option.
3. If you have wires in both the W1 and W2 connectors of your Nest thermostat, your system is a dual-fuel system and won't use Heat Pump Balance. You can set a lockout temperature manually in the Equipment menu of your thermostat.
4. If you think the wires are configured incorrectly, contact a local professional to help you correct your system wiring and setup.