If you’re having trouble setting up your Google Nest Protect with your iPhone 6 or 6+ on Verizon or T-Mobile, you should switch off cellular data in iPhone settings and try again.
With T-Mobile or Verizon cellular data on, you're most likely to get a message that ends with P002 or P013 during setup, but it's possible that you'll receive another error number to the right of the Nest Protect image.
Fix the problem
1. Go to iOS Settings > Cellular, then switch off Cellular Data.
2. Quit and restart the Nest app on your iPhone. If you need guidance on how to do this, follow these instructions.
3. Press the Nest button 3 times, or until 'Cancelled' is spoken. Nest Protect's light will turn off.
These steps will give Nest Protect and the Nest app a fresh start for setup. Then try setting up your Nest Protect again.
Once all Nest Protects have been added to the Nest app, you can switch cellular data back on again.
If this still doesn't resolve the problem, check our other articles for troubleshooting specific errors during Nest Protect setup. Select an error code in the article below
Troubleshoot adding Nest Protect to the Nest app or Wi-Fi network
If you have an iOS device
If you receive this error when setting up a 2nd gen Nest Protect, and if you have Bluetooth disabled, try setup with
Bluetooth enabled. Enable Bluetooth on your iPhone or iPad and tap the Try again button.
If you receive this error when you have Bluetooth enabled, try moving your iPhone or iPad closer to your Nest Protect, and make sure that there isn't any interference from other Bluetooth and wireless devices.
Troubleshoot wireless interference