What to do if your Nest cam or doorbell is stolen

In the unfortunate event that your Google Nest camera or doorbell gets stolen, we can help. When you report your camera or doorbell stolen, you can get a replacement with no additional cost, if you qualify.

• This policy does not apply to our other Nest products.
• Nest Doorbell (wired, 2nd gen), Nest Doorbell (battery), and Nest Cam (battery): This replacement policy applies to customers who have installed Nest Doorbell (wired, 2nd gen), Nest Doorbell battery, or Nest Cam battery in all countries where this camera or doorbell are available.
• Nest Doorbell (wired): This replacement policy applies to customers who have installed Nest Doorbell wired in the United States and Canada.

What to do when your camera or doorbell is stolen after installation

1. File a police report. Immediately report the theft of your Nest Camera or Nest Doorbell to your local police. If you have a Google Nest Aware subscription, save any clips of the theft and provide them to the police upon request.
2. Request a copy of the police report. Make sure you receive a copy of the police report. You will need to provide us with a copy of this report to process your replacement.
3. Contact us. Reach out to us within 30 days of the theft, and we'll assist you through the replacement process.

Important: Don’t remove your camera or doorbell from your account in the app until you contact Google Nest Support. We need this information to process your replacement. Your camera or doorbell’s footage is stored securely in the cloud. There’s nothing a thief can do about it without your password. Even if a thief steals your doorbell, they won’t be able to view or tamper with your footage.

More about the theft replacement policy for Nest cameras or doorbells

• You must file a police report that documents the theft of your Nest camera or doorbell.
• Contact Google Nest within 30 days of the theft to qualify for a replacement.
• Do not remove your Nest Camera or Nest Doorbell from your account, as we will verify its installation and activity at the time of theft.
• Your stolen Nest camera or doorbell may be replaced with a new or refurbished unit.

Additional Terms

This theft replacement policy is not applicable in the following situations:

• If the theft of your Nest doorbell or Nest Camera occurs during or upon delivery.
• If the device is disconnected from your account for any reason at the time of the theft.
• If the theft occurs before connecting the Nest Camera or Nest Doorbell to your account in the app.

The replacement of a stolen camera or doorbell is a courtesy service provided by Google Nest as part of the manufacturer's warranty and does not extend past the warranty expiration date.

Google Nest reserves the right to deny this service at any time due to suspected fraud, warranty expiration, or for any other reason at our discretion.