Remove a product from your account

1. Sign in to the Nest app.

2. If you have another home, on the app home screen, tap Menu . Then select the home that has the product you'd like to remove.

3. On the app home screen, tap Settings .

4. Tap the product you'd like to remove.

5. Scroll down and select Remove [product name].

6. You'll then be asked to confirm your choice.

7. Factory reset your Nest product. Select your product below for reset details

   • Nest thermostat

   • Nest camera or doorbell

     Note: Nest Cam Indoor and Outdoor can be removed from the account.

   • Nest Protect

   • Nest × Yale Lock

To remove a Nest product from your account on the Home app, go to Remove Google devices from the Google Home app.

If you're not going to use your Nest product again, make sure to do a factory reset. Select your Nest product below for reset details.

• Nest thermostat

• Nest camera or doorbell

After it's removed from your account, your Nest Protect will still sound an alarm if it detects specified levels of smoke or carbon monoxide. However, some features will be limited:

• You won't get notifications from the Nest Protect when there's an alarm.

• You'll no longer be able to view the last reported status of the Nest Protect in the Nest app.

• You won't be able to change settings.

• Your Protect will no longer receive software updates.

If you later add your Protect to the app again, you'll first need to perform a factory reset.

Important: Don't unplug your camera until the light ring is pulsing blue after the removal is complete. If you unplug your camera before that, you'll need to reset it to get it working again. To learn more, go to Restart or factory reset Nest camera or doorbell.

• If you remove a camera from your account, it'll permanently delete all that camera's recorded Video History.

• You can cancel the Nest Aware subscription for your camera even if you've already removed your camera from your account.

After it's removed from your account in the Nest app, your Nest × Yale Lock will still be able to lock and unlock your door, but only using passcodes previously set up with your account. You can also use the thumb turn inside your home.

Important: To change settings on your Nest × Yale Lock after you remove it from your account, complete a factory reset. All your passcodes will be cleared, and you can then create passcodes using the lock's keypad.

Factory reset the Nest × Yale Lock

After it's removed from your account, your Nest × Yale Lock can't:

• Create or change passcodes with the Nest app

• Remotely lock and unlock your door with the Nest app

• View the last reported lock or unlock status

• Receive notifications, such as low battery, deadbolt extension and retraction issues, and tamper warnings

• Adjust some settings to enable or disable features, like setting a time to Auto-Lock

Make sure to remove your Google Nest thermostat from the Google Home app or factory reset it. You don't have to do these in any particular order.

After it's removed from your account, your Nest Hub Max will no longer recognize voice commands, play media, show reminders or calendar events, or use the built-in Nest Cam. All Nest Cam footage in your history will be deleted. Saved clips won't be deleted. In order to use the device, you'll need to set it up again.