FAQs about accounts for the Nest app

1. Read the account migration benefits and details carefully.
2. When you're ready to migrate, select Continue with Google.
3. Choose the Google Account you want to use. We recommend using the same account you're currently using with Google Assistant or Google Home products. You can also create a new Google Account or select Use another account if you have an existing account that's not listed.
4. You'll need to allow the Nest app access to specific data from your Google Account.
   • Select Info for more information on what'll be shared.
   • Select Allow to start migration.
5. Select home members.
   • If you're the Owner of a Nest home, home members with Full Access will lose access to the home when you migrate. If they have a Google Account, you can reinvite them either during this step or later with the Google Home app.
6. Review Privacy and Terms. We'll explain how Google will use your data and Google's commitment to privacy in the home.
   • Learn more about Privacy and Terms of Service:
     1. Google Terms of Service and Nest Terms of Service
     2. Google Privacy Policy, Privacy FAQs, and commitment to privacy in the home
7. Select Complete migration.
   • If you're accepting an invitation to join a home, review how your access will change I agree.
8. Select the emails you'd like to receive Next.
9. You're all set. Select Done.

Learn about migrating your Nest account to a Google Account.

Note: Migration instructions begin at 2:17 in the video.

• If the Owner of a Nest home migrates, you'll need to migrate before they can invite you to a home in the Home app.
• As a member of a home in the Home app, you'll be able to control all devices in the home, change settings, view account and activity history, and add or remove members and devices.

• After you migrate, you'll still set up and control some Nest Energy, Safety, and Security devices with the Nest app. To find out what app to use, check the setup instructions for the device.
  
  Except for Nest Protect and Nest Tag, these devices will also be automatically linked in the Home app. You'll be able to control some features of these devices with the Home app.
  
  To set up new devices in the Nest app:
  1. Open the Nest app tap Settings Add product.
  2. Follow the steps in the app.
• You'll set up and control other Nest and Works with Google Home (formerly Works with Hey Google) devices with the Home app.
  
  Learn how to set up smart devices in the Home app.

Once you migrate your account, you'll no longer be able to use the Nest app on Apple TV or Android TV.

Once you migrate, you'll be subject to the Google Terms of Service as supplemented by these Nest Terms of Service. The Google Privacy Policy and Nest Privacy FAQs explain how your data will be handled. Please also read Google's commitment to privacy in the home.

Learn about Data, Privacy, and Terms of Service for migrated Google Accounts.

If you don't migrate your Nest account, you'll remain subject to existing terms and privacy policies of Nest Labs, Inc. If there are any changes to our existing offerings available to you, we'll make sure to keep you informed.

• Learn how to create a Google Account.
• Google Nest will send all email communications about your unified home to the email address in the Google Account you use for migration.
• You aren't able to migrate a Nest account to the following types of Google Accounts:
  • Google Accounts already linked with another Nest account
  • Google Workspace accounts (formerly G Suite)
  • Group and alias accounts
  • Google Accounts for children under 13 (or the applicable age in your country)
  • Unverified Google Accounts

You can link only one Google Account to one Nest account. If the Google Account you want to migrate to is already linked with a Nest account, you have 2 options. You can either:

• Use the Google Account that's linked to another Nest account:

  1. Sign in to the Nest app with your Nest account.
  2. Disconnect all your devices.
  3. Sign out of the Nest app.
  4. Select Sign in with Google sign in with the linked Google Account.
  5. Reconnect your devices.
• Use a new Google Account:
  1. Create a new Google Account.
  2. Migrate your Nest account to the new Google Account.

It's not possible to unlink a Google Account and Nest account that've already been linked to each other.

Google Workspace accounts are set up by businesses or organizations to access different Google business productivity tools. At this time, you can't use a Google Workspace account because the account data is managed by your organization. We recommend you migrate your Nest account to a personal Google Account. If you don't have one, create a new Google Account.

Google Groups email addresses can't be used for migration since they use an email alias that sends to multiple different email addresses. Use an individual Google Account instead.

If you're under 13 (or the applicable age in your country), and you use a Google Account that's managed by an adult through Family Link, you can't use that account for migration. Please read the Nest Terms of Service to understand when Google Nest services can be used through Family Link.

When setting up your Google Account, you might not have completed the verification process. Verify your Google Account.

Note: Nest Protect and Nest Tag will only appear in the Nest app.

Make sure you're logging in with the same Google Account you migrated to. To verify you're using the correct Google Account, go to myaccount.google.com/permissions sign in with the Google Account you want to check. If Nest appears under "Sign in with Google," then this is the correct Google Account.

After migration, your homes and devices list might not be up to date in the Home or Nest apps. If this is the case, force close both apps and open them again:

1. Pull up your open apps:
   • Depending on your phone model, you'll do this by swiping up from the bottom of the screen, double-tapping your home button, or tapping the square button on the bottom right of the screen.
2. Swipe left or right to find and select the app you want to close.
3. Swipe up on the app window to close the app.
4. Reopen the app.

If the Owner of the home in the Nest app left or was removed, the Nest devices that were paired to the Owner's account are also removed. To add the missing Nest devices back to the home, factory reset the Nest devices and set them up again.

• Make sure you select "Sign in with Google" and use the Google Account you migrated to.
• Update the Nest app.
  • Note: If you use the Nest app on multiple devices, make sure you update the app on all devices.
• Log out of your device, then log back in again.
• Uninstall and reinstall the Nest app.

These are the screens you'll be asked to review during migration. They explain how Google will use your data and the terms you must accept to migrate to a Google Account.

In the Nest App

You can use the Nest app to:

• View your account settings and edit your profile information
• View data, such as your Energy History, Video History, and Security History
• Non-migrated Nest accounts only: Add or remove homes and control who shares access to your home

Note: If you've previously purchased Nest Aware at the Nest Store, you can sign in and check your Nest Store order history.

In the Google Home app (for migrated accounts)

You can use the Google Home app to:

• Add or remove homes and control who shares access to your home.

If you're using a Google Account, learn how to download your data.

If you're using a non-migrated Nest account, we give you the option to download your data using My Nest Data.

To learn more about privacy and your data, read our Privacy FAQs.