If your Nest products have a reliable Internet connection, they should update their software automatically. Bear in mind that we gradually push updates to Nest products in batches, so your product might not get updated immediately. You can also set your phone to automatically install the latest version of the Nest app and the Google Home app.
Update the Home app and Nest app
If you need to troubleshoot an issue, a key step is to make sure that you have the latest version of the app that includes the latest bug fixes and features. It's recommended that you set your phone to get automatic app updates so that you get the latest features and improvements as soon as they're available.
To automatically update apps, go to the following articles:
Check the software version for Nest products
If you need to check which version your Nest product has, use the app that you use to manage your Nest product to get its current software version.
Nest app
- Open the Nest app
.
- On the home screen, tap your Nest product.
- Tap Settings
.
- Select Technical info.
- The current version should appear next to 'Software'.
Home app
- Open the Home app
.
- Tap and hold your device's tile.
- Tap Settings
.
- Choose Device information.
- The software version should appear under 'Technical information'.
Get product software updates
Nest thermostats
| Nest thermostat |
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| Nest Thermostat E or Nest Learning Thermostat |
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Update.Troubleshooting
If a new software version is available for your thermostat but it hasn't updated, it could be caused by one or more of the following:
- Your thermostat is not connected to a reliable Internet connection through the Wi-Fi network. Your thermostat or the app lets you know when there's a connection issue.
Nest thermostat is offline - The battery charge is below 3.7 volts. If so, your thermostat waits until the battery is charged enough to update its software.
Troubleshoot when your thermostat won’t turn on - The heating or cooling system is running. Turn your thermostat off to check if that fixes the issue.
- There's a problem with the wiring. You need to fix any wiring issues before your thermostat can update its software.
Note: Some thermostat models can receive updates regardless of whether it has been added to an account in the app, as long as it's connected to Wi-Fi.
Nest Protects
As long as your Nest Protect is connected to Wi-Fi and the Internet, it can update itself automatically.
Troubleshooting
If it's been more than a week and your Nest Protect hasn't received the latest software, try to reset its connection to the Wi-Fi network.
- Press the button on your Nest Protect once. It should say, 'Ready. Press to test'.
- Press and hold the button for about five seconds until your Protect says, 'Checking the network'.
- Wait 15 minutes.
- Check Nest Protect's software version again. If it's been updated to the latest version, you're good to go.
Nest cameras and doorbells
Troubleshooting
If your camera or doorbell is offline in the app and can't update, you can find steps to fix Nest camera or doorbell Wi-Fi connection issues in our Help Centre.
Nest Connect
Troubleshooting
If Nest Connect appears as 'Offline' in the app, it won't update itself. Refer to Troubleshoot offline or disconnected Nest Connect.
Manually update Connect
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Press Connect's button and release it. The button is on the bottom of Connect.
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Press the button again and hold it down.
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Release the button when the Connect light blinks blue.
Connect should begin to automatically update its software and turn off the light when finished.
Nest x Yale lock
As long as your Nest x Yale lock is connected to Wi-Fi and the Internet, it should automatically update itself when a new software is released. You don't need to do anything.
Your lock can't be updated manually.
Important: While your lock updates, you can't use the keypad or the Nest app to lock, unlock or change settings. The update should only take a few minutes. The indicator light inside your home pulses blue during the update.